Desert Data Recovery

Phoenix, AZ

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About this pro

How does your service stand out?

We are Certified Data Recovery Engineers. We are not a computer store who offers basic data recovery services. We are trained and are experts in our field.

What do you enjoy about the work you do?

IT has been my life since 1998. I started my own IT company in 1998 and have been in IT ever since. Data Recovery is an ever changing environment so keeping up to date with new techniques is exciting and keeps our interest.

Location

Phoenix, AZ 85016

Background check

Complete

Years in business

4

Number of employees

2

Times hired on Thumbtack

56

Reviews

31 Reviews
  • Paul P. Jul 8, 2017
    Data Recovery Service
    Verified Review
    The Horners took on my flash drive recovery the day before 4th of July and jumped on it the day after. Very pleased. Full recovery.
  • David B. Jun 25, 2017
    Data Recovery Service
    Verified Review
    My drives was so badly damaged that they could not recover the data, but they only charged for the parts they had to buy to swap into my drive. No charge for labor since even that couldn't save the drive. Their prices are half that of their competitors'. I hope to never need them again, but if I do, I'll be back. Highly Recommended!
  • Thomas B. Mar 29, 2017
    Data Recovery Service
    Verified Review
    WAY above the rest!
    I had a 500 GB laptop drive that would not read even the smallest amount. I originally sent it to another recovery service suggest by an acquaintance. They informed me that the read/write heads were bad and the cost would be $1300.00. I could not afford this amount. A friend suggested Desert Data Recovery. I sent the drive to them and they recovered my data and charged me just over one/third what the first company wanted. The price included a new 2 TB Western Digital hard drive. Nicky at Desert Data was an absolute joy to work with, always keeping me notified what was happening. The whole process took one week. If you need data recovered, I recommend Desert Data Recovery, and I seldom recommend anyone unless they are way above what should be expected.
  • R. P. Nov 11, 2016
    Data Recovery Service
    Verified Review
    Outstanding
    Rapid data recovery process and so courteous and professional throughout. Thank you Nicky
  • David B. Aug 22, 2016
    Data Recovery Service
    Verified Review
  • Bonnie W. Jun 29, 2016
    Data Recovery Service
    Verified Review
    I needed four photo ScanDisk cards checked to recover files after I had reformatted the cards. They responded immediately to my request and had the cards back to me the following day. I would definitely use them again if the need arrises.
  • Dan O. Apr 6, 2016
    Data Recovery Service
    Verified Review
    Great service - data fully recovered in less than 2 days. Fees very reasonable.
  • William S. Feb 24, 2016
    Data Recovery Service
    Verified Review
    Extremely pleasant to deal with. Quick and efficient in recovering my data. Cannot say enough good things about Nicky and Tim. Extremely happy with the result, they kept me informed and they were very quick. Top notch.
  • Robert F. Feb 24, 2016
    Data Recovery Service
    Verified Review
    I needed a hard drive recovered. They did an excellent job. The provided upfront information. Options during the process and a fast service. With their advice I hope to never need them again. I would recommend them to anyone needing this type of service.
  • Pam H. Jan 29, 2016
    Data Recovery Service
    Verified Review
    Tim and Nicky were responsive, calm and very professional, which went a long way toward making my data loss less painful. Their service was quick and they got me the information they promised me promptly, allowing me to make a quick decision. I completely trust them and recommend them to anyone who has lost data on an external hard drive.
  • Scott S. Jan 11, 2016
    Data Recovery Service
    Verified Review
    I can't thank Desert Data Recovery enough. They were able to retrieve about 99% of my data That I thought was lost forever. My only regret is that I didn't contact them sooner and before having other companies look at my drive who couldn't help me. Desert Data Recovery provided excellent service in every way possible and were quite reasonable when compared to other quotes I received. I would recommend them to anyone in need of data recovery services. Scott S.
  • Marianne F. Dec 5, 2015
    Data Recovery Service
    Verified Review
  • Lm G. Oct 27, 2015
    Data Recovery Service
    Verified Review
    They got started on recovering my data right away and kept me updated along the way.
  • Eric C. Jun 2, 2015
    I had a Seagate 3TB hard drive fail on me. We took it to Desert Data Recovery. They reviewed the drive for free. They determined it to be a firmware issue which meant a $395 recovery fee. That was 1/3 the cost of other recovery places that also charged a fee just to look at the drive. After the initial recovery, 2 heads were found to be dead. Fortunately, I was able to recover my critical data. They placed it on Dropbox and I was able to download my files immediately. They did a great job and I would definitely recommend these guys to everyone! They were inexpensive and very responsive!
  • Kelly G. Apr 10, 2015
    I can't recommend Desert Data Recovery enough. Very professional, quick, and friendly. Tim had my free diagnostic evaluation completed in less than 24 hours, explained exactly what was wrong, and was very clear about pricing. He was able to recover everything from my hard drive in less than 2 days. Excellent company!
  • David B. Feb 12, 2015
    Data Recovery Service
    Verified Review
    Tim explained in detail the processes, possible remedies, and associated costs involved extracting data from my defunct external hard drive. Best part - no data retrieved, no cost at all - even after all the diagnostics. While costs are quite competitive compared with other companies I interviewed, I still couldn't justify the cost to proceed - just to salvage some pics.
  • Jerry M. Jan 22, 2015
    Data Recovery Service
    Verified Review
    Excellent service. Very professional. Great communication. Hopefully will never have to use their service again, but if I do, Tim will be the first person I call.
  • Jeph D. Jan 11, 2015
    Data Recovery Service
    Verified Review
    Very professional, and responsive. I greatly appreciated the direct and honest approach to business offered by this firm.
  • Dominic Z. Jan 9, 2015
    Data Recovery Service
    Verified Review
    Tim was great to work with! Listened to what my problem was and then presented options for us to fix the problem. My hard drive had stopped working and I had some very important personal and business items on this drive. Fortunately, the circuit board on the drive was the problem and Tim was able to locate one and install it, then copy the data to my new drives. The whole process only took a few days. Tim was completely professional and is very good at what he does. He kept me updated as to how the job was going. If I ever have a similar problem I wouldn't even look anywhere else and go directly to Desert Data Recovery. I've already told all my friends that if they ever have a hard drive crash that I know where they should go to get it fixed. Couldn't be more pleased with the work and the reasonable rates offered by Tim at Desert Data Recovery!
  • Mark F. Jan 5, 2015
    Data Recovery Service
    Verified Review
    Tim was fantastic!
  • Tim B. Oct 22, 2014
    Data Recovery Service
    Verified Review
    Tim Homer did what he said he would do and the turnaround time was within one-day. Outstanding Service.
  • Kamran R. Jul 19, 2014
    Data Recovery Service
    Verified Review
    Great great experience, professional , knowledgable , quick, courteous
  • Bill N. Jun 24, 2014
    Data Recovery Service
    Verified Review
    Small scale project (personal computer). Managed to figure out problem and recover data quickly, for a very reasonable price!
  • Jenni S. Jun 13, 2014
    Data Recovery Service
    Verified Review
    I have a WD Cloud HDD and a little over a month ago it decided to take a dump. I had over 3TB of data on that drive and no way to retrieve it. Desert Data Recovery was quick to respond and readly available during my time in need. Any questions or concerns I had, they were quick to respond and put my worries at ease. After everything was said and done, I got about 97% of my data back. THAT WAS AWESOME!!! I highly recommend going through Deset Data. They're very professional and know what they're doing, as well as being honest with their pricing. I highly recommend them.
  • Roger M. Apr 18, 2014
    Data Recovery Service
    Verified Review
    Tim did exactly what he said he would do in the time he promised. We were lucky to have been able to save virtually all the data we had feared we would lose.
  • Kaard B. Apr 13, 2014
    Data Recovery Service
    Verified Review
    Tim was able to help me on super short notice, and welcomed me as a walk-in as soon as I could come. Although my data wasn't able to be recovered (my damaged SD card had a cracked Monolith chip that made recovery by anybody impossible), Tim did a great job of letting me know within 30 minutes so I could go ahead and work on re-shooting my lost material. I highly recommend Tim and will definitely be back with a few old hard drives that have been sitting on my desk!
  • Bill K. Apr 2, 2014
    Data Recovery Service
    Verified Review
  • Ryan R. Mar 19, 2014
    I contacted "Desert Data Recovery" in August 2013 when I was decommissioning my RAID-5 server, and I needed to ensure the hard drives were completely erased. Tim forensically deleted all data for me. Easy to deal with. Quick turnaround. Recommend.
  • Barb M. Mar 6, 2014
    Tim did a great job for us when we needed to ensure that our computer was wiped clean prior to donating. I'd highly recommend Desert Data Recovery.
  • Paula O. Mar 6, 2014
    We thought we'd lost all of our files on a failing external hard drive, but Tim was able to restore them and was a complete life saver! We're a commercial real estate company and cannot afford to have documents lost or damaged. He's also given us priceless advice on what to look for in a new external hard drive so the likelihood of us losing files is minimal. Outstanding service!
  • Nick E. Mar 6, 2014
    Great customer service and communication throughout the entire process. Tim recovered data that another company said was lost forever! THANKS

Q&A

What is your typical process for working with a new customer?
We offer a free evaluation which typically takes less than 24 hours, after which we can advise the client as to whether or not the data is likely to be recoverable (there are no certainties in data recovery!) and a cost for recovery. There is no obligation to proceed with the recovery but if the client decides to do so, we have a "no data, no recovery fee" guarantee so if we're unable to recover a client's critical files, then there is no fee. Once we complete the recovery process, we send a list of recovered files to the client so that they can make sure we've got their critical data and then we download that data onto the client's target drive.
What education and/or training do you have that relates to your work?
Every week!! We are Certified Data Recovery Engineers (SEC606) so we know the importance of continuing education.
What types of customers have you worked with?
Data Recovery from Hard Drives (logical and mechanical) Data Recovery from Flash Drives (repair broken connectors etc) Data Recovery from SD Card (usually reformatted or deleted files) Data Recovery from RAID Arrays (mainly for businesses) Data Recovery from cell phones (usually reformatted or deleted files) Data Recovery from Apple Mac products
Describe a recent project you are fond of. How long did it take?
My favorite recovery was a fire damaged DVR. This is more diffucult than you think as the DVR files were all encrypted. In order to get to the data (for an insurance claim) we had to recover the data from the hard drive and then get the DVR back working. We got all the data.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure the data recovery company is based in Phoenix and has a Class 10 Clean Room. If they don't have either, then your data will be sent to another state increasing the chances of data loss.
What questions should customers think through before talking to professionals about their project?
From our point of view, it helps if clients can answer a few questions about the failure of their drive, for example, any error messages, what was happening when the drive failed, etc. From the clients view point, it's important to make sure that the data recovery professional is equipped to complete the job without jeopardizing the security of their data. Do they have a Cleanroom for mechanical recoveries, is the work done in-house or packed up and sent away to an out-of-state laboratory, are they certified in Data Recovery, is there an evaluation fee?