Desert Data Recovery
About this pro
We are Certified Data Recovery Engineers. We are not a computer store who offers basic data recovery services. We are trained and are experts in our field. IT has been my life since 1998. I started my own IT company in 1998 and have been in IT ever since. Data Recovery is an ever changing environment so keeping up to date with new techniques is exciting and keeps our interest.
5 years in business
62 hires on Thumbtack
Customers rated this pro highly for work quality, responsiveness, and punctuality.
Brenda S.Apr 25, 2018Verified
This was a very stressful situation, as anyone who has had a problem with a hard drive knows. Nicky was very informative and kept me apprised of the status throughout.Apr 25, 2018Verified
- What is your typical process for working with a new customer?We offer a free evaluation which typically takes less than 24 hours, after which we can advise the client as to whether or not the data is likely to be recoverable (there are no certainties in data recovery!) and a cost for recovery. There is no obligation to proceed with the recovery but if the client decides to do so, we have a "no data, no recovery fee" guarantee so if we're unable to recover a client's critical files, then there is no fee. Once we complete the recovery process, we send a list of recovered files to the client so that they can make sure we've got their critical data and then we download that data onto the client's target drive.
- What education and/or training do you have that relates to your work?Every week!! We are Certified Data Recovery Engineers (SEC606) so we know the importance of continuing education.
- What types of customers have you worked with?Data Recovery from Hard Drives (logical and mechanical) Data Recovery from Flash Drives (repair broken connectors etc) Data Recovery from SD Card (usually reformatted or deleted files) Data Recovery from RAID Arrays (mainly for businesses) Data Recovery from cell phones (usually reformatted or deleted files) Data Recovery from Apple Mac products