About this pro
5 years in business
64 hires on Thumbtack
In less than a day, I had the results I needed!Aug 16, 2018Verified
This was a very stressful situation, as anyone who has had a problem with a hard drive knows. Nicky was very informative and kept me apprised of the status throughout.Apr 25, 2018Verified
Absolutely amazing company to work with. Outstanding customer service and very knowledgeable. So thankful that I came across them!Aug 16, 2017Verified
The Horners took on my flash drive recovery the day before 4th of July and jumped on it the day after. Very pleased. Full recovery.Jul 9, 2017Verified
My drives was so badly damaged that they could not recover the data, but they only charged for the parts they had to buy to swap into my drive. No charge for labor since even that couldn't save the drive. Their prices are half that of their competitors'. I hope to never need them again, but if I do, I'll be back. Highly Recommended!Jun 25, 2017Verified
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- What is your typical process for working with a new customer?We offer a free evaluation which typically takes less than 24 hours, after which we can advise the client as to whether or not the data is likely to be recoverable (there are no certainties in data recovery!) and a cost for recovery. There is no obligation to proceed with the recovery but if the client decides to do so, we have a "no data, no recovery fee" guarantee so if we're unable to recover a client's critical files, then there is no fee. Once we complete the recovery process, we send a list of recovered files to the client so that they can make sure we've got their critical data and then we download that data onto the client's target drive.
- What education and/or training do you have that relates to your work?Every week!! We are Certified Data Recovery Engineers (SEC606) so we know the importance of continuing education.
- What types of customers have you worked with?Data Recovery from Hard Drives (logical and mechanical) Data Recovery from Flash Drives (repair broken connectors etc) Data Recovery from SD Card (usually reformatted or deleted files) Data Recovery from RAID Arrays (mainly for businesses) Data Recovery from cell phones (usually reformatted or deleted files) Data Recovery from Apple Mac products