- What should the customer know about your pricing (e.g., discounts, fees)?
Our evaluations are always free and all recoveries are covered by our "no data, no recovery fee" guarantee.
- What is your typical process for working with a new customer?
We offer a free evaluation which typically takes less than 24 hours, after which we can advise the client as to whether or not the data is likely to be recoverable (there are no certainties in data recovery!) and a cost for recovery. There is no obligation to proceed with the recovery but if the client decides to do so, we have a "no data, no recovery fee" guarantee so if we're unable to recover a client's critical files, then there is no fee. Once we complete the recovery process, we send a list of recovered files to the client so that they can make sure we've got their critical data and then we download that data onto the client's target drive.
- What education and/or training do you have that relates to your work?
Every week!! We are Certified Data Recovery Engineers (SEC606) so we know the importance of continuing education.