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Move out cleaning
Pets in home
They do a good job cleaning the house. Very detailed in the service they offer.Jul 1, 2016Verified
Deep or Spring Cleaning
Arrived on time and very accommodating with schedule change. Did a good job cleaning a pretty dirty house. Thank you!Feb 16, 2016Verified
House Cleaning (One Time)
Very professional, yet personable too. The team did an outstanding job for my first deep clean. They also have a quality control supervisor who goes through the house to make sure it is up to standards and catch any little "spot" that needs to be cleaned. I am one who likes a clean house but needed someone to come in while I healed from surgery. I couldn't be more pleased and have them scheduled for a regular maintenance clean in 2 weeks.Nov 3, 2014Verified
They’re pricing was almost $90 more than the quote given, making the $133 quote closer to $260 per week AND UP! The “Basic Services” were ridiculously priced (see above), and that didn’t cover squat! The 1st cleaning was close to $400 even though we’ve had cleaning services for almost 15 years on a weekly basis! When the young woman asked “When can we start?” I told her NEVER! and politely escorted her out the door. Her entire interview of ME lasted about 45 minutes, as she repeatedly told me, “That’s not included in our pricing!” I didn’t ask for Circus Tricks, I just wanted my home properly cleaned.Oct 16, 2017Maid Right of Phoenix's reply
I'm sorry you were disappointed with the service. I was unable to determine who you are, unfortunately, as I don't see a customer who marked us as hired with a $133 quote. Usually the initial clean is billed hourly, which takes longer to address any build up. However, without looking at your actual customer record I cannot ascertain what happened. I am sorry things did not work out, and we wish you the best.
Per the initial home assessment I emphasize the high place being clean because. When service I arrive I question them missing those area. That when I was told by the staff what there not allowed to do and that's high places which where my pet peas. They are not allowed do anything that would require a six foot ladder. If there Supervision/Project Manager would have disclose that at the assessment I wouldn't have hired them. They might consider a name change if you can't meet the customers need.Aug 9, 2016VerifiedMaid Right of Phoenix's reply
I'm sorry you were disappointed. We do normally disclose this information when customers specifically request hand-dusting that is unreachable with our two-step ladder. Most maid service companies will decline to do this type of service as it is not covered by the standard policies for this industry. Companies that also do other specialized cleaning (e.g. duct work, etc.) may be an option as they have additional supplemental insurance to cover injury from falling.
- What should the customer know about your pricing (e.g., discounts, fees)?We like to do an in-home estimate to customize the cleaning plan based on what you, the customer, would like us to do in each room. Every home is different. Our pricing is based on square footage, number of bathrooms, specific things you want done, and frequency of cleaning. We can give you a range quote, which our in home estimator can customize into a firm quote on a walk through with you.
- What is your typical process for working with a new customer?For 1-time cleans, we book the clean through our office. We bill hourly, and based on your home size and needs, our office can give you an estimate of how long it will take. For recurring customers, our estimator comes to your home to meet with you and give you a price quote based on home size, frequency, and what you need done.
- What education and/or training do you have that relates to your work?All our cleaners are fully trained for 25 hours in cleaning techniques, safety, how to run their own business, and in customer service skills.