Soft Touch Moving
Soft Touch Moving

Soft Touch Moving

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Introduction: We provide affordable moving services to homes and offices for the entire state of Arizona. We offer 10% senior discount.
Overview

Hired 1 time

Background checked

14 employees

8 years in business

Payment methods

Cash, Credit card

Featured Projects

11 photos

Reviews

Customers rated this pro highly for responsiveness, value, and punctuality.

Good 4.3

11 reviews

5
82%
4
0%
3
0%
2
0%
1
18%

Christie N.

I had bought a Groupon to use Soft Touch Moving Co. for my move in August of 2014. I did research the company and looked at reviews. I also called the company and asked numerous questions on service and fees. The men showed up and were very negative when they arrived. We needed them just for a few pieces of furniture. The one piece that they argued about how it would need to be moved we have moved three times. Once in the valley and twice from AZ to NY and back without issue. We have never had to take it apart and they (the owner Scott Cooley and his employee) argued and were very impolite and disrespectful.We did not know nor were we advised until we called the office to make a formal complaint that this was the owner of the company. My husband and I own a business and strive for the best customer service. This is important to us and to be so negative and condescending and to argue about how the customer would like something done is bad business. They then tried to charge us for a mileage fee because they said we were out of there travel range. This is a question I asked there receptionist Lisa when I contacted them prior to purchasing there services and was advised that my zip code there would be no extra fees as we fell into their service zone. Ultimately the men left yelling obscenities. We were so taken back and felt that it was necessary to right reviews where we could to advise anyone else that this company is not one you should work with if you want respect and to have your property moved in the manor you chose. Please be aware of what services you purchase. We would highly recommend NOT using this company!!!!
Aug 20, 2014
Thumbtack Customer

THANK goodness for SOFT TOUCH moving!Moving can be a nightmare. Things get broken, things get lost, things arent packed properly or sorted properly....the list goes on and on. My husband and I have had to move quite a few times for his job so we have had more experience than we have wanted with Movers. Out of all of the Movers that we have used across the country, SOFT TOUCH MOVING was by far our BEST EXPERIENCE. The team worked hard to utilize literally every single inch of our moving containers. They came on time, they were prepared, they were friendly and professional. Communication from beginning to end was exemplary. Their bid was accurate both in timing and cost. (Certainly not something I could say about the movers at our destination. )Do yourself a favor and CALL SOFT TOUCH MOVING.
Soft Touch Moving's reply
Thank you so much for your 5-star review Julie! We are happy to hear that we could provide you a great experience with top service! Thank you for working with us and we look forward to any future moves with you! Thank you, Soft Touch Family
Oct 14, 2018
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Review from Google
Thumbtack Customer

Repeat customers - Scott and his crew are GREAT!
Soft Touch Moving's reply
Thank you for your 5-star review! Thank you for working with us and we look forward to any future moves with you! Thank you, Soft Touch Family
Oct 16, 2018
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Review from Google
Thumbtack Customer

I got 2 movers for 3 hours, and moved a two bedroom condo into a four bedroom house with two stories. When they arrived they got right to work and they were fast. They got everything loaded into the truck in about an hour. Took about 20 minutes to get to the new place and were completely unloaded in an hour. They were amazing! They brought three dressers, two bookshelves, a lounge chair, multiple desks, tons of heavy boxes, a king sized mattress, and a toilet up a narrow and steep staircase like supermen. No dings, no dents, nothing broken, and hella friendly to boot. Something often overlooked as well... they were sweating something fierce as they were doing a ton of work but they still smelled nice. :D Will absolutely be referring these guys and using them again.
Soft Touch Moving's reply
Thank you so much for your positive review Cheryl! We are happy to hear that we could provide you a great experience with top service! Thank you for working with us and we look forward to any future moves with you! Thank you, Soft Touch Family
Oct 16, 2018
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Review from Google
Thumbtack Customer

I found Soft Touch via groupon and saw they had mostly good reviews. So I purchased a 2 hour voucher with 2 movers. After calling and setting up a move time, which I was given a 3 hour window, everything was set.I was concerned about the amount of items, number of movers, and only having 2 hours. One of the movers called when they around about 30 minutes away, which was near the beginning of the 3 hours window we were given so I was pleasantly surprised, and when they arrived they very quickly got to work.They loaded up the truck with our items in about an hour, drove to our new place, and unloaded everything in the next hour.There was no damage to any of our items and the movers were courteous and fast working.I would definitely recommend Soft Touch if you need to just move a few items or have them move the entire content of your house.
Soft Touch Moving's reply
Thank you so much for your 5-star review! We appreciate you sharing your experience with us and we are so happy to hear that it was a great one. We are only one call away if you ever need movers again! Thank you, Soft Touch Family
Nov 28, 2018
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Review from Google
Credentials
Background Check

Lisa Pizinger

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Soft Touch offers competitive pricing and discounts Call our office for accurate information

  • What is your typical process for working with a new customer?

    We recommend the best crew size depending on inventory list.

  • What education and/or training do you have that relates to your work?

    The owner of Soft Touch Moving has 20 years in the moving industry. We work hand in hand with training our professionals. Soft Touch

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