Flex Moving & Storage (Phoenix)
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About
All-in-one moving & storage services: we take care of everything. Whether it's packing, loading, moving, or storing - you just sit back and let our pros take care of your stuff.
Overview
Serves Phoenix, AZ
Background checked
50 employees
5 years in business
Business hours
Sun7:00 am - 10:00 pmMon7:00 am - 10:00 pm
Payment methods
This pro accepts payments via Credit card.
Services offered
Move type
Extra services
Furniture assembly and disassembly
Packing
Storage
Equipment moving
Projects and media
5 photos
Projects and media
5 photos
Reviews
Excellent 4.9
7 reviews
5
86%
4
14%
3
0%
2
0%
1
0%
Read reviews that mention:
Past Customer
Jun 6, 2025
•
From Google
Chauncey and Alonzo was amazing with my move. Wrapped everything and asked questions when needed. Jason texted me every step of the way.Very good service
Past Customer
May 31, 2025
•
From Google
My wife used this service and I must say, best customer service I have seen in a long time. Jaysin made sure we knew what was going on days in advance, all the way through till the movers were cleaning up. Not once were we feeling left in the dark. Movers very professional and careful with our product. Defiantly recommend.
Flex Moving & Storage (Phoenix)'s reply
Hi Kyle, thank you so much for taking the time to share your positive experience! We're delighted to hear that you and your wife received excellent customer service, and that Jaysin kept you informed throughout the entire process. We're also glad that our movers were professional and careful with your belongings. We truly appreciate your recommendation!
Sincerely,
Flex Storage
Past Customer
May 19, 2025
•
From Google
Update* the issue was resolved.If I could give negative stars, I would. This is the worst moving company I have ever worked with- and I cannot stress enough- DO NOT HIRE THEM!The customer service is horrific. It was nearly impossible to get in touch with customer service after making the booking- and the woman that I did get in touch with was nasty and rude.Then they canceled my order twice without my asking- and I kept having to call to make sure that the move was happening.They dont have a truck. They have subcontractors uber out and fill up an unhitched trailer- and then they will charge you for that extra time that it takes for the driver to get there.Then, in the middle of the move, they call me saying that they are trying to charge my card for the remaining balance. Not only that- but this extra charge was more than the total estimate they had originally given me. These people are straight up stealing.And then after the move- they charged me again for some unknown charge. I ended up paying double what I would have with a reliable, efficient and honest company who and decent customer service.Save yourself the stress and DO NOT give these people your money.
Flex Moving & Storage (Phoenix)'s reply
Hi Jennifer, we are deeply concerned and truly sorry to read about your negative experience with our moving services.
We take your claims of being charged more than the original estimate and the assertion that you have been charged double very seriously. We are immediately reviewing your booking details, recorded calls, and billing records to understand exactly what happened.
We sincerely apologize for the frustration and the inconvenience this has caused you. We value your feedback and want to make things right. Please contact us directly at support@flex.storage or call us at 888-990-3539 so we can discuss the specifics of your experience and address the billing discrepancies.
We are committed to resolving this matter to the best of our ability and preventing such issues from happening again.
Sincerely,
Flex Storage
Past Customer
May 25, 2025
•
From Google
Can someone explain to me why Im being charged fees after a move was completed?UPDATE: issue resolved. I spoke to customer service and the representative resolved any concerns I had.Thank you!
Flex Moving & Storage (Phoenix)'s reply
Dear Troy,
We're glad to see your updated review stating the issue has been resolved after speaking with our customer service representative. It's our highest priority to ensure our customers are satisfied and their concerns are addressed. We appreciate you taking the time to update your review and acknowledge the resolution.
To reiterate, we strive for a prompt resolution and will work diligently to address any issues that may arise. If you encounter any further issues or have additional concerns, please do not hesitate to contact me directly at support@flex.storage or 8889903539 at your earliest convenience.
Sincerely,
Flex Moving and Storage Team
Past Customer
Jun 6, 2025
•
From Google
Nashville area manager WAS SO FREAKING AWESOME !!!!!!!! He needs an increase in pay as well as a higher position in the company . He runs Nashville like a boss !!!
Credentials
Background Check
Michael Cuculich