FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
J and Sons offers transparent, affordable pricing with no hidden fees. We provide free estimates, competitive hourly rates, and flat-rate options for delivery and junk removal. Discounts are available for seniors, military, and repeat customers. Travel or fuel fees may apply for jobs outside our normal service area—always disclosed upfront.
- What is your typical process for working with a new customer?
Our Process for New Customers Initial Contact – You reach out with details about your move, delivery, or junk removal needs. Free Estimate – We provide a clear quote based on the information you share. Scheduling – We find a date and time that works best for you. Service Day – Our team arrives on time, completes the job efficiently, and handles your items with care. Completion & Confirmation – We ensure everything is done to your satisfaction before wrapping up. Simple, smooth, and stress-free from start to finish.
- What education and/or training do you have that relates to your work?
Our team is made up of trained moving and delivery professionals with hands-on experience in furniture handling, safe lifting techniques, and efficient packing. We undergo ongoing training in customer service, transportation safety, and proper disposal practices to ensure every job is completed responsibly and with care. Several team members also hold certifications in equipment operation and safety compliance.