FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Legacy Roofing, we’re proud to honor our military personnel and first responders with a dedicated 5% discount on our roofing services—a heartfelt thank you for their exceptional service.
- What is your typical process for working with a new customer?
Our Process for Working with New Customers: Appointment Scheduling: Once you book an appointment with our CSR team, we provide a two-hour window for our estimator’s arrival. On the Way Notification: When our roofing consultant is en route, you'll receive a text with their photo and a tracking code to monitor their progress. Initial On-Site Meeting: Upon arrival, the consultant introduces themselves and discusses any concerns you may have before inspecting the roof. Inspection & Estimates: The consultant conducts a thorough inspection and returns with detailed repair or replacement estimates, including documentation of the inspection. We provide multiple estimates so you can choose the best corrective action for your needs. Approval & Material Order: After you decide on the approach, the consultant places the material order. For projects over $5,000, a 25% deposit is collected. Scheduling & Work Commencement: Once the material timeline is confirmed, we schedule an install or repair date. Our team then proceeds with the work, taking photos of the progress. Managing Unforeseen Issues: Any unexpected issues, such as deteriorated decking, are promptly brought to your attention along with a change order if necessary. Completion & Final Walk-Through: When the job is finished, a final walk-through is conducted with the supervisor and payment is collected.
- What education and/or training do you have that relates to your work?
Our team prioritizes safety and ongoing education. Our supervisors hold an OSHA 30 certification, and our installers carry an OSHA 10 certification. Additionally, we regularly engage in continuing education through our material suppliers, ensuring we stay current with certifications and best practices for the diverse roofing systems we install.