FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are Licensed and fully Insured-Stone Master and Tile Care charges by the square footage of tile you have thru out your home or commercial establishment. Our services are cleaning and sealing all natural stone such as Marble, Travertine, Granite, Slate, Saltillo, Flagstone, Porcelain and Ceramic. We can polish your Marble and Travertine floors with a compound powder that shines your floor to a brilliant shine, we can fill in all cracks and holes on your Travertine and Marble Floors, with out having to replace or Demo any tiles. When it comes to grout we can scrub your grout with our side by side floor machine with a sturdy brush that wont damage your floors. Sometimes your grout is really bonded from spills and dirt to the grout over the years or some times a bad mix of grout when installed. Our process to resolve discolored grout is called "MAKING OLD GROUT LOOK LIKE NEW" when this process is needed it is called a "GROUT STAIN" to where you can either match the color of original grout color to where you can change the color of your grout to the color you want. This grout stain is a water base sealer and lasts up to 5 to 10 years to where all other sealers last up to 1 to 2 years depending on what kind of tiles are protected with the 511 Porurus Plus Sealer. Our discounts are a for "SURE: only if you are a existing customer. Stone Master and Tile Care has discounted over the years and made home owners very happy. All tile and grout need yearly maintenance so we know how expensive it can be to keep up on all your tile needs.
- What is your typical process for working with a new customer?
When introducing ourselves to a new customer or approaching a existing home owner or builder we are in a high level of respect, our customer come first when dealing with any tile issues. Our Floor Techs are 5 years or more into the Natural Stone Restoration experience and we all are aware and know how to solve all your tile issues and we can take care of them in a timely professional manner at your convenience.
- What education and/or training do you have that relates to your work?
I am Isreal and I am the owner of Stone Master and Tile Care and I am always on hand with a crew to get the job done on all sealing, repairing cracks and holes, grout stains, polishing and removal of scratches on your floors. I have trained each of my guys that have been with me for over 5 years and I am old school on these floors witch to me are the wright way of doing Restoration on Natural Stone. I have 19 years in servicing all of Arizona and I have a Certificate of Marble and Crystalizing Natural Stone. I have trained my crews when it comes to Natural Stone and Restoration customers come first.