FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer a 10% discount for active duty military, veterans, first responders, and individuals with disabilities—just mention it when booking. Our pricing is simple and transparent: Onsite or Remote Support: $150/hour (1-hour minimum) No hidden fees. No travel charges. No upsells. Unlike Geek Squad and other chain services, we charge by the hour—not by the issue. If we resolve multiple problems or work on several devices during the same visit, you're still only billed for that hour. As a bonus, every client receives free antivirus protection and three professional-grade system cleanup tools to help maintain long-term performance.
- What is your typical process for working with a new customer?
At AGeekOnDemand, we follow a simple, transparent process to make sure every client receives expert support and personalized service: Initial Contact: We gather basic information about the issue and the device to better understand the customer’s needs. Consultation & Scheduling: We provide a brief consultation to discuss the problem and possible solutions. Based on the customer’s availability and preference, we schedule either a remote session or an onsite visit. Service Assessment: At the appointment, our technician thoroughly evaluates the issue, explains what’s going on, and outlines the recommended steps for resolution. Upfront Pricing: We clearly communicate the cost before beginning any work—no hidden fees, and we only proceed with the customer's approval. Repair or Service: Our technician performs the necessary work efficiently, ensuring everything functions properly before wrapping up. Customer Education: We explain what was done, share tips for preventing future issues, and answer any questions the customer may have. Follow-Up: After the visit, we check in to confirm everything is still running smoothly and offer continued support if needed. This process ensures our customers feel informed, supported, and confident from start to finish.
- What education and/or training do you have that relates to your work?
Our team combines formal education, industry certifications, and extensive real-world experience to deliver expert technical support: Formal Education: Degrees in Information Technology and Computer Science Professional Certifications: CompTIA A+ CompTIA Network+ Microsoft Certified Systems Engineer (MCSE) Microsoft 365 Fundamentals (M365F) Apple Certified Support Professional (ACSP) Specialized Training: Computer hardware diagnostics and repair Software troubleshooting across Windows and macOS Network setup, management, and security Practical Experience: Over 20 years of hands-on support across residential and business environments Successfully resolved thousands of technical issues ranging from routine fixes to advanced system challenges Ongoing Professional Development: We stay current with the latest advancements in technology We continually expand our skill set to adapt to evolving tools, platforms, and cybersecurity needs This blend of education, certification, and experience ensures that we can confidently tackle a wide range of IT support needs with clarity, professionalism, and up-to-date expertise.