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Thank you for your quick responses, I appreciate your dedication to the animal community, it changes people’s lives and I look forward to working with you.Sep 24, 2019VerifiedK9katelynn's reply
Thank you for that nice review! Have a super week! From your friends at Phoenix dog training k9katelynn.com
Very thorough, patient, and reliable training ! Plenty of demonstrating with your dog and then when you are trying it yourself, very detailed coaching as to just what you should be doing. The trainer exhibited vast knowledge regarding dogs and your animal specifically. I really appreciated all the suggestions which went beyond the lesson of the day. I felt Tom really loves dogs and wants the best for them; the concern for their well being was evident. I certainly felt I got excellent value for this training . CeciliaAug 28, 2014Verified
Quick to respond. We set up our initial appointment and he was willing to work with my schedule. ***UPDATE*** RUDE The trainer showed up, and refused to do the assessment because my husband got caught up at work. When I told him I wasn't aware we all had to be their (otherwise I would have rescheduled) he insisted that he did tell me that. He was rude and kept insisting he said we all had to be there, and asked "do you want me to pull up the texts", when I said yes, he looked at his phone and said "it doesn't matter anyways ". Why??? Because he never stated that. I could have had a trainer out a week ago. How one can be in a customer service profession and be that brusque and rude is beyond me. Would have given 0 stars if possible.Jun 29, 2019VerifiedK9katelynn's reply
Unfortunately she misstates the truth for text messages made it very clear on both to be their and she even claimed her husband would be their in text message he would be their at 8:00 ! Absolutely no compassion or sympathy on time coming out and mistaking the truth along with wasting professional times!
DO NOT GIVE THIS GUY ANY $!!! I hired this company for pet training for my 2 dogs. I have had 3 sessions already and paid $500 and the owner Tom has not worked with my pets 1 time yet. He has so far only had me write down notes and tips in which I could have googled myself on the internet. He makes you pay by cash or check only and prior to services being performed. I now know this is because he has had history with people disputing charges on credit cards. When you pay with a check or cash you cannot get your money back. He makes receiving payment his number 1 priority rather than doing any training. He has insulted me and my children many times. On the last visit, that is when I was fed up. He did nothing but ask for his check, only stayed 30 minutes and kept rushing to leave. He asked me if I had memory problems and accused my son of lying and being unreliable. This is absolutely unacceptable. This guy is a scammer and extremely abusive. I looked up reviews on him and there was the proof, he does the same thing to everyone else. I have no clue how this guy is still doing this. He should not be customer facing at all. He belongs in an office collecting/cashing checks and not dealing with humans or animals or the public at all. Do not believe that he is going to train your pets. He will take your money and you will be doing everything on your own!!Dec 3, 2017
Was very impressed that K9katelynn responded to my request in less then 5 minutes. Was very professional on the phone and will be calling him back tomorrow to set up an appointment. Thank you for your help. My husband and I are very impressed with Tom. He arrived early and my to girls really liked him, which is why we hired him. Our first training will be next week (Wednesday May 2nd) at 11:00ish. I can hardly wait. Tom was very personable, easy to talk to and explained everything. He recommended the tools we need and not only will the girls get exercised but both my husband and I will too. You could see how much Tom really loves animals, and this made us more comfortable. After explaining everything then he told us the cost, for all that he is going to do for our girls and us, I thought it was a fair price, and we are in the process of getting the tools that he said we needed. I would recommend K9Katelynn to anyone just by sitting down and talking with Tom and seeing how he interacted with our dogs. I knew the minute he walked into the house we would be hiring him. He first said hi to the girls then me. Thank you Tom.Apr 26, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Not complicated , it is strictly based on the evaluation! K9katelynn talks about this in great detail on what to expect!
- What is your typical process for working with a new customer?Doing a complete evaluation on you and the dog!! Which after this giving you a fair price and realistic expectations on what to do with your dog!!
- What education and/or training do you have that relates to your work?Yes, read many trade publications and belong to APDT and attend their annual conference annually!