Dirt Angels High End Residential Cleaning Services
It’s free with no obligation to hire
Hired 2 times
Apple Pay, Cash, Check, Credit card, Venmo, Zelle
This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:
Maintain 6 feet of distance from customers
Wear masks during the job
Wear gloves during the job
Disinfect surfaces touched during the job
Photos and Videos
Pets in home
Window cleaning (interior),
Aye was great to work with. She did a deep clean of my house and I’ve never seen my kitchen so clean! I have two dogs that she worked around with no problems. Very quick response time as well. Looking forward to working with her again.Jul 27, 2020VerifiedDirt Angels High End Residential Cleaning Services's reply
Erin, Thank you so much for allowing us to take great care of you. Looking forward to our next visit. Aye
We are disputing this house cleaning due to the team not fulfilling the job requirements and skipping entire rooms and bathrooms (masterbedroom/masterbathroom were not cleaned see photos). Sloppy job, charged top dollar. Only received a 50% refund which is unacceptable given the horrible job and the fact that we wasted our entire day. We had to spend the entire rest of the day cleaning up the house when we were in a time crunch. The worst part of this experience is that we requested strict COVID-19 precautions as part of our guidelines because I am immunocompromised. They both entered our home without wearing masks. I had to ask them to put them on. They admitted they only brought one mask along with them so I had to provide them with an additional mask. We left our home while they cleaned to limit our potential exposure. My husband returned back at the house an hour later to get my daughter's sippy cup and found them with their masks off cleaning. Completely unethical practices. They claimed they were drinking water at that exact time when I questioned them about it but my husband said there was no beverage in sight and she just had her mask pulled down around her chin. We have now risked our entire family's health for something that I expressed I wanted strict precautions on. I should have booked with a large organized company. They also gave us an inaccurate time frame in which they were going to be done. They messaged us that they would be done in 30 minutes and then 14 minutes later sent another message saying that they were finished early and leaving immediately for a doctor's appointment and she was going to leave her sister at the house without a vehicle to collect payment. Completely unprofessional. They did offer to reclean but we didn't want to put our health and family in jeopardy anymore by allowing them back into our home. Worst cleaning experience of my life.Jul 2, 2020VerifiedDirt Angels High End Residential Cleaning Services's reply
Dear Client, We were very honest from the beginning. For your inconvenience, you will get your refund of the rest of the charges since we are honest cleaning company and we wouldn’t want our clients to be unsatisfied. Please do not tried to discredit people who are trying to make honest earning.
Aye was amazing and professional. The cleaning was exactly what I wanted and on time. I highly recommended her and will continue to use her services.Jun 28, 2020Dirt Angels High End Residential Cleaning Services's reply
Thank you so much Mary. Look forward to next cleaning.
Very thorough cleaning and attention to the smallest detail. Very professional and courteousJun 25, 2020Dirt Angels High End Residential Cleaning Services's reply
Thank you Michael. Let me know when you are ready for future cleaning.
- What is your typical process for working with a new customer?I like to do a thorough walk thru of any new customer’s home so that I can provide accurate pricing as well as details on things to pay close attention on when cleaning.
- What types of customers have you worked with?Homes in Paradise Valley, Airbnb, deep cleaning, move out cleaning and routine cleaning