FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our prices are going to be at or below fair market value. Each situation is unique and will be analyzed accordingly. Ultimately we are there to create an excellent customer experience and to bring value to every aspect of the repair for the service of their account. We are there to provide peace of mind that their pool will be beautiful and blue seven days a week.
- What is your typical process for working with a new customer?
With every new client I spent 45 minutes to an hour on the initial visit! I become very clear of what the expectation is of the client, and I also am very clear about what their expectations can be from us. Properly maintaining a swimming pool is a partnership between the client and the Company. Client experience, and retention is vital to me, therefore I take the time to make sure we are both on the same page & that it’s realistic. If I don’t feel like we’re both on the same page, then I will not take on the pool if I don’t see it being a long-term successful relationship.
- What education and/or training do you have that relates to your work?
I worked for Nalco Corporation for seven years in the water serve division, so I had a good understanding of water chemistry prior to getting into the pool business. Now I have four rocksolid years of being in the field and I know exactly what it takes to ensure we have a safe & blue pool.