Pro Solutions AZ

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About

For 14 years, we’ve built a trusted heating, air conditioning, plumbing, electrical, and remodel company grounded in integrity from the ground up. With a team of 10 trained, knowledgeable technicians, we handle everything from emergency air conditioning service to full new air conditioner and heater installs, plumbing and water heater repair to full septic system and gas line installations. From your first call to the final walkthrough, you can expect clear communication, respectful service, and top-quality workmanship on every job. When you call on us, you’re in good hands. Contact us today to schedule service or discuss your project.

Overview

Serves Surprise, AZ

Background checked

10 employees

14 years in business

Business hours

Sun7:00 am - 10:00 pmMon7:00 am - 10:00 pm

Payment methods

This pro accepts payments via Cash, Check, Credit card, Venmo, and Zelle.

Social media

Facebook, Instagram

Services offered

Project type

Disposal type

Continuous feed (common)

Batch feed

Projects and media

Reviews

Great 4.8

100 reviews

5

94%

4

0%

3

1%

2

0%

1

5%

Sena M.

Sep 25, 2020

•

From Google

Earlier this year we had a new Lennox A/C Unit installed by Pro Solutions Air. We have been so impressed with the high quality of every singlephase that we've experienced from everyone at Pro Solutions Air, from the very first contact with Rueben, to the office staff, to the servicemen. Afew ago days our a/c was having an issue so we called Pro Solutions Air and spoke with Rueben, who is always professional. Right away he dispatched one of the servicemen "Jordan" to our home. Right off I could see a clean van pull up with no cups or wrappers all over the dashboard like I see in other service trucks around the valley. First impressions like that mean allot to me due to the impression of cleanliness that speaks volumes. Jordan was in clean and neat work cloths, a mask and gloves. He was conscience of maintaining a continual social distancing that is so important these days. Jordan spoke to us in a courteous and obliging manner. Within a minute or two he was up on the roof working. Within another minute or two he was back in our living room showing us the pictures he'd taken of the a/c issue. Jordan made sure that we had an alternate mode of cooling to keep us comfortable while he got the parts to our home. He was friendly, clean and approachable from the time he arrived to the time he finished his work. he never left any mess behind the way I've seen other workers do in other companies. The work ethic and the values I've see in every single employee at Pro Solutions Air is just unprecedented in the times we live in. It takes me back to the days when my father taught me "Our work is our signature" and that's been what I've seen with every single experience we've had with Pro Solutions Air. It's not just a generational thing either, these guys are all young, very strong, highly intelligent and respectable. Before I retired I was a Field Superintendent with a large company. I found about one out of every 35 men I hired had this type of work ethic. It's a rarity these days and I think I'll continue the working relationship with Pro Solutions Air. I would definitely recommend Pro Solutions Air to anyone. Thank you, S. Dilk

Pro Solutions AZ's reply

Joe A.

Jul 3, 2022

•

From Google

Great honest company. Utilized them for 4 years so far and several issues on an aging unit and now installing a new unit. Worked with several techs from Jordan,Will, Brandon and Ruben. Obviously this company is operated by greatness by association as never had any issues with a considerable amount of dealings through the years most after hours even top notch customer service. I am a stiffler for communication and promptness especially when under stressful situations and the whole team was and will be prompt, respectful and provide worldclass service. I don't want to be using them moving forward because I have to for new unit warranty I'm using them because I WANT TO.!!

Pro Solutions AZ's reply

Joe, Thank you for your business sir, we try our best to make things easy, pick up if we fall and apologize if we trip! I am glad everything has gone well in the last yrs, know your in good hands with us and we appreciate you and your family in trusting us.

Patrick M.

Aug 8, 2023

•

From Google

My AC installation was scheduled for Monday July 31, 2023 between 10am and 12pm. After 1pm I contacted them to see how late they were running. No response. An hour or so later they contacted me to say that they would not be able to do the install on Monday and would need to reschedule for Wednesday. I said what about Tuesday and I was told they have other customers scheduled for that day. For Wednesday I was told my scheduled window would be between 12pm and 2pm. Because of Mondays scheduling mishap I called on Wednesday morning to confirm. Because I was working with my home warranty company I had them call Pro Solutions Air Wednesday morning to confirm my appointment for later that day. I received a call shortly after from Ruben saying that we could get you in on Thursday morning. WHAT?? REALLY?? At that point it had been approximately 1 month that my air had been out in record Arizona temps of 110 plus and I was ready to lose my mind! Ruben acted like we never had the conversation of my scheduled time even though it was on a recorded line with my home warranty company. No apology from Ruben at all! Needless to say they rescheduled for the following day on Thursday and they did show up. Horrible customer service! I will never use this company again nor will I recommend them to anyone. The owner needs to get his facts straight from his employees. He needs to put on his listening ears and listen to what the customer has to say instead of believing what his employees are saying. FACT: On Friday July 21st Madina at One Guard HW contacted Ruben to let him know that we had 2 AC units and confirmed make, model etc. if the air handler. We spent over 1 hr on the phone with Madina and Ruben verifying this information. My other half even climbed in the attic and took photos of the air handler and texted to Ruben. Yesterday I received this threatening text from the owner of the company and I quote If they are not updated or removed I will file suite over matter. Allow this to be the warning. The warning/threat is in regards to money I still feel we are owed and wish to no longer pursue due to numerous reasons.

Pro Solutions AZ's reply

Patrick, First I would like to apologize to any delays that were in scheduling, your condenser replacement was scheduled for the 7/31 only to find out that it was not known if it was a match for the existing Air Handler being it was an old R-22 system. The Warranty company as we tried to look into this with them for records from past services they did, but they had no clue on any information of what they had replaced with your air handler the prior yr. Unfortunately we were very busy, given changes of condenser rather then a compressor and had 4 /5 days between when we received equipment to install date and yes, at the last minute office (Ruben) called to cancel your condenser replacement in order to make sure and verify everything would match. Your frustration kicked in and you became rude to Ruben, and Ruben tried to explain things, the why, and tried to reschedule with you and in doing so misspoke on date which he did clarify as you hung up on him. The Tuesday Home Warranty called to verify your install for Wednesday, it was again mentioned the mistake / misspoke schedule for Wednesday, it was to be Thursday and was done on this day with no further issues. Now just as everyone is stressing and frustrated with the extreme heat, we are as well, stressed, frustrated are human and make mistakes too...We have apologized but have also a responsibility to make sure everything is right to do the job. It is not just an easy task of plug in and go. Now on your home you have 2 systems, plus port a units that were paid for by the home warranty for your use and also you stayed at you stay cation which the home warranty also paid you for your stay there. This is far better then many are to have under such extreme conditions. Your reference that we charged you $1300.00 and that $850.00 should have been covered by your home warranty...Well your home warranty is the one who dictates your coverages of non covered costs, not us. We give our fees to the home warranty on what it would take to do the task, they get with you on what is covered and not covered under your contract, you then have to authorize to move forward or seek to not move forward. We collected what they said was to be collected form the customer for non covered costs. Your issue would be with them. Not Pro Solutions Air. Now I reached out to your Home Warranty for the break down.. We charged you $1119.00 + $44.76 Credit Card fee totaling $1163.76 on a Sunday when your Home Warranty was not open. Ultimately your Compressor went out and needed to be replaced, your home warranty offered to replace the condenser at last minute on like the 19th of July. With this you had an out of pocket of $2000.00 which the home warranty credited the $1163.76 with a balance of $836.24 which with the delays also covered this fee as well bringing your total of out of pocket to $0 So your system is replaced outside, to match the indoor air handler that was installed last yr with a matching TXV. This cost you $0 out of pocket as it was all covered by the home warranty. The inconvenience of coordination and done right is all that cost you. Your only issue was a rescheduling and a mis spoke by Pro Solutions Air. It is more a sad reality that you feel owed when you had to pay nothing ! Then for you to rant publicly as if we caused you harm, but we only tried to help you as we did by the end. With this it is in your best interest to correct your statement to reflect the reality of events, versus making us look like crooks! Please update! Again I personally Apologize for the mishaps and know that we will grow by learning. Reach out at anytime Don 623-258-8361 No

Leroy L.

Nov 19, 2023

•

From Google

Pro Solutions AZ's reply

Shannon R.

Apr 10, 2024

•

From Google

Extortion and its best! Buyer beware!A year and a half ago, Pro Solutions Air installed our air conditioner. One reason we chose their company was because they had a service charge of only $35 a year when you buy a unit with them. The unit was more expensive then what other companies were charging. However, we felt in the long run getting a 15-year service plan made it worth it.They came to service the air conditioner last week. And let me tell you, they are a "sales" company. After he looked at the air conditioner and supposedly took pictures of my air handler. He told me that everything looked good except the fan blade on our air handler was dirty.I have never heard of such a thing. But, I also am not an air conditioner expert. He proceeded to show me pictures of him white gloving the fan blade.To give a background quickly. This house is currently being remodeled. The air conditioner / heater has been off for 6 months. There has been no neglect or abuse on the unit filters have been changed.Back to white glove guy. He says " your fan blade should be shiny " So I look at the picture of my " dirty " fan blade. And it has the lightest amount of dust possible barely visible on his finger in the picture. At the time I never thought to mention the fact that the unit has been off for 6 months. I mean, it's not a airtight compartment. And I would think if nothing is moving, there's a possibility that some sort of dust could lie in areas.So, he proceeds to say that now he has to pull apart the entire blower motor to "dust it" And then this is going to cost us over $450. Well, I don't want someone monkeying around with a brand new system pulling it apart... And then hopefully putting it back together correctly... No offense... But it's new! Also, if you can reach your finger in to wipe the blade... Why do you have to pull apart an entire unit?Well that's not the best part.He proceeded to tell me, I have 30 days to decide if I want this done. If I do not have this done consider myself divorced from the company and we will no longer get our $35 service price. There is absolutely nothing on the contract we signed stating any of this! Oh and if I decide after 30 days to have him take apart my air handler.. there will be a reinstatement fee.He then told me, $450 is better than $1,800 to replace the whole unit.He also proceeded to sell me on getting my vents cleaned. He would offer to do them for around $800. And if we had him do it... He would be kind enough to throw in cleaning the dryer vent for an additional $75.. So generous.He said he was going to send pictures to me along with the details of the visit. It's over a week later... Nothing. I contacted their office to see if in fact this was a practice of the company and not of the individual tech, where I must have the service done or I am out of the service plan. I have heard no response from the company.I have owned several different homes and had multiple experiences with air conditioners. I have to say this is a first time I have ever had someone say that the air handler fan blade was dirty.And this by far is the first time I've ever been threatened that if I don't pay to have an extra service done that I will no longer have my service package! Like I titled this whole thing... Extortion at its finest!If you're using this company or decide to... Just know you've been warned. I'm going to cut my losses. There is no way I'm going to pay $450 now.. And goodness knows how much next year during my " $35" service visit. Buyer beware!

Pro Solutions AZ's reply

Sharron, Thank you for your feedback. Your system is just shy of 2 yrs old and the investment was just under $13k. Pro Solutions Air offers our courtesy warranty with your new system to help you the customer take care of this investment so you can get the longest life out of this equipment. Todays market for this same system is upwards of $16k and will most likely be more as time passes. Your warranty covers your system and you as the customer for the 15 yrs, parts, compessor, annual maintenance ($35 annual fee), 15 yrs labor ($100 deductable on repairs, including refrigerant). To pay out of pocket for a coil or compressor just labor would be in the price range of $3000.00. Your manufacture does not cover your labor, only parts. With your closing doc's you should have been sent warranty disclosure, as well in your bid "Manufacture Nor Pro Solutions Air will warranty equipment or repair caused from neglect of equipment includes but not limited to: insufficient filter changes, failure to schedule and have annual maintenance conducted, failure to retain equipment operation within OEM standards and specifications." The picture showes dirt build up on the blower wheel which when a build up occures it causes wheel to come out of balance, spin faster due to build up on curved blades which in turn can cause premature motor failure, high pressures on coils, heavies load on the compressor with reduction of air loss through coil. inturn if allowed to continue build up it can cause dirty indoor coil, coil leaking and compressor failure. We are seeking to save all this from happening, hence saving us the higher cost of labor to repaif one of these failures. We take our time in servicing our customers as they should be, take pride in are service and seek only to treat our customers as we would expect our system/investment to to taken care of. I am sorry that you find the costs to be rather high as they could be higher if allowed to neglect the system, then we would not be doing our job if we did not address this proactively. The blower wheel is a 2 sided wheel, the picture showes one side, which is reason why it requires a full break down to clean, as well as it is far easier to wash, brush and rinse while out of the unit and motor removed so not to damage the motor whith water. We have vast knowledge in the A/C industry, pulling and cleaning a motor is a simpler task versus a compressor replacement. Duct cleaning is a 2 man crew with all registers removed and cleaned, all register openings manual sealed and inspected, air whiped and pnematic brushed while connected to our 20hp vacuum system. This task is about 3-4 hour task and is $675 per system. This is by far not the $99 special with a carpet cleaner guy and a shop vacuum with his added fees. Think of it this way. You have your car warranty, you have expectations that are required. Oil changes by a reputable company. If you dont have this and your engine fails while under warranty, they will void warranty as well. As a courtesy we invest our time to take care of our customer and thier equipment as they expect us to..the right way! It really is a bad deal when the customer isnt taking thier time to change the filters and we have to bring this news to them and then we are the bad guy! We are only trying to take care of your system, keeping it clean and in factory specs. Ultimately if a customer doesnt find the integrity and worth in this then why shoud we invest our time on maintaining thier system? I hope this gives better insite. You can alway reach out to me on my cell. Don 623-258-8361 as I value all our customers and only seek to take care of them in offering the best services.

Credentials

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Don Wade

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
At Pro Solutions Air, we believe in upfront, transparent pricing with zero surprises. Here is how we handle our rates and savings: 1. Upfront, Flat-Rate Pricing: We charge by the job, not by the hour. You will receive an exact, written price for approval before any work begins. 2. Diagnostic Fees: We charge a standard diagnostic fee to send a certified technician to your home to pinpoint the issue. 3. Maintenance Discounts: Members of our Pro Comfort Preferred and Pro Comfort Elite packages receive exclusive discounted pricing on repairs and reduced diagnostic fees. 4. Special Discounts: We offer special discounts for military and veterans. Please let us know if you qualify! 5. Financing Options: Flexible financing with convenient monthly payments is available for unexpected repairs and system replacements.
What is your typical process for working with a new customer?
We make working with us as smooth and stress-free as possible. Here is what you can expect from start to finish: 1. Easy Scheduling: Contact us by phone. We will find a convenient time slot that works for your schedule and send you a confirmation. 2. On-Way Notification: When your technician is headed to your home, you will receive a phone call from them with an ETA of when they are expected to pull up your home. 3. Thorough Assessment: Your technician will arrive in a company vehicle, evaluate your system, and accurately diagnose the situation. 4. Transparent Options: Before any work begins, we present you with our findings and a clear price. You approve the option that fits your budget best. 5. Expert Service: Once approved, we perform the work safely, efficiently, and cleanly, treating your home with the utmost respect. 6. Quality Wrap-Up: We walk you through the completed job, ensure you are satisfied, and provide a detailed digital invoice for your records.
What education and/or training do you have that relates to your work?
At Pro Solutions Air, we ensure your home is in the safest hands possible. Our entire team undergoes ongoing training and holds top industry credentials: 1. Fully Licensed, Bonded, and Insured: We hold multiple active Arizona Registrar of Contractors (ROC) licenses covering residential and commercial HVAC, electrical services, and specialty remodeling. 2. NATE Certified Technicians: Our team includes technicians certified by North American Technician Excellence (NATE), the gold standard for knowledge and clinical excellence in heating and cooling. 3. Ongoing Training: The HVAC and energy industries change fast. Our staff completes technical training every year to stay up to date on the latest high-efficiency systems, inverter technology, and advanced diagnostics. 4. Indoor Air Quality Specialists: Our team is specially trained in modern air purification, advanced duct cleaning, and sanitization methods to protect your home's air quality. 5. Safety & Background Checked: For your peace of mind, every member of our team is fully background checked before they ever step foot in your home.

Pro Solutions AZ

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