DarkStar Computing LLC

Surprise, AZ

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About this pro

How does your service stand out?

I am very detail oriented (the smallest overlooked thing can cause big issues later) and have the unusual ability to communicate with customers on their level rather than speaking in the foreign language of geek.

What do you enjoy about the work you do?

Helping people with and teaching people about technology.

Location

Surprise, AZ 85379

Background check

Complete

Times hired on Thumbtack

77

Reviews

58 Reviews
  • Phil C. Jun 8, 2017
    Computer Repair
    Verified Review
    David (the owner of DarkStar) called and set up an appointment right away. He came to the house to do the repairs and arrived when he said he would. He fixed my laptop problem and I am most satisfied with his work.
  • Tom R. Jan 11, 2017
    Computer Repair
    Verified Review
    Thank you Thumbtack for the heads up to Dark Star Coumputing
    David did a great job, and will be back in a couple of weeks to do some more work for me, am looking forward for it.
  • Alan L. Nov 6, 2016
    Printer Repair
    Verified Review
    Great Job, David
    David did a great job at a very reasonable price. I'll hire him next time I need help...
  • Sarah T. Sep 18, 2016
    Computer Repair
    Verified Review
    Excellent
    David was professional and friendly. He worked efficiently and charged a very reasonable rate. If we have computer needs in the future, we will definitely go to him.
  • Mandy L. Jun 10, 2016
    Computer Repair
    Verified Review
    David was helpful and accommodating to my needs and schedule, and he's just a really friendly guy. I knew my keyboard needed to be replaced, and I told him about some other things that were annoying me about my computer, and he fixed them all without adding to the original estimate. He was very communicative about what was happening throughout the process, and he definitely knows his stuff (and is able to explain it to someone with very little technical knowledge!). I will absolutely be calling him when I have computer issues in the future.
  • Tim F. Jun 10, 2016
    PC Computer Repair
    Verified Review
    David went above and beyond working on my pc.spending far more time than anticipated without changing the agreed upon cost of his service. The results were great. Very pleased.
  • Ryan K. May 23, 2016
    Computer Repair
    Verified Review
    Perfect service
  • Pam G. May 15, 2016
    Computer Repair
    Verified Review
    I was unable to access my computer and needed it fixed or a new one as soon as possible. David responded immediately and was able to get it running at a reasonable cost. He provided excellent "instruction" for a relative novice to computer hardware! I also upgraded to Windows 10 at the same time, but some of the software I needed for work was not compatible with that version. The next day by phone David walked me through the process of reversing back to Windows 7 -- temporarily, I hope. I would definitely recommend DarkStar Computing.
  • Erica R. Apr 2, 2016
    Computer Repair
    Verified Review
    David came to my house and was so patient with all my questions. He even was great when my kids kept pestering me.
  • Suzanne S. Mar 27, 2016
    Computer Repair
    Verified Review
    My 80-something mom needed help with various issues with her PC. David was very thorough and patient. His prices are reasonable too. It is a relief to know that we have someone trustworthy to help her as my sister and I do not live nearby and are Mac users. Thanks David.
  • Robert C. Mar 19, 2016
    Computer Repair
    Verified Review
    Asked him to replace my laptop LCD screen and replace my HDD for an SSD, which he did for a reasonable fee! Not only did he do an excellent job but went above and beyond to install windows, update everything, and make sure everything was running smoothly! 5/5 Definitely would hire again!
  • Lois V. Mar 16, 2016
    Computer Repair
    Verified Review
    David was knowledgable and patient with my 90-year-old mother. He was easy to reach on the phone before the appointment to talk about the special considerations with my mother.
  • Neal B. Mar 7, 2016
    Computer Repair
    Verified Review
    Fantastic. David was right on time (a little early, even) and had my computer cleaned up and my problem fixed in about an hour. Very knowledgeable, professional and friendly. I will definitely be calling David again for any future problems!
  • Lindsay E. Mar 6, 2016
    PC Computer Repair
    Verified Review
  • Geo D. Mar 4, 2016
    Computer Repair
    Verified Review
    I needed my hard drive erased before I sent it back to the manufacturer. I received an estimate quickly and very reasonable. David came to my home and picked it up and brought it to me when completed. I would definitely recommend this company for your computer needs.
  • Sidni C. Feb 15, 2016
    Printer Repair
    Verified Review
    I'm very pleased with David's work. He met me at a convenient location to pick up and deliver my printer. I gave it to him on Saturday and had it back early Monday morning.... I could have had it back Sunday evening but missed his call. He gets 10 thumbs up from me. Thank you David!
  • Robert L. Feb 12, 2016
    Computer Repair
    Verified Review
    David installed software for our new printer. He was able to accommodate us in a timely way; he was friendly, professional, and knowledgeable. We like the fact that his quote was a flat fee per job rather than hourly! Highly recommended!
  • J. K. Dec 23, 2015
    PC Computer Repair
    Verified Review
    David removed and installed a new Solid State Hard Drive as my primary drive, I always had two drives. However my previous SSD drive became full. David cloned my old drive containing the operating systems, installed the new drive, and we were up and running within the hour. David also installed new backup software for our storage drive. All is running great now. David arrived as scheduled and was prepared to take care of the task at hand. 20 years of experience goes a long way. We will be using him again in the future.
  • Lloyd D. Dec 20, 2015
    Printer Repair
    Verified Review
    FAST service, good communicator, very knowledgeable, very personable, very, very helpful, and INEXSPENSIVE!
  • Martin A. Dec 15, 2015
    Computer Repair
    Verified Review
    Pure professional. Knows what to do and how to do it. Quality work at reasonable price. Very impressive.
  • Renee H. Dec 2, 2015
    Printer Repair
    Verified Review
  • Sheri G. Nov 29, 2015
    Computer Repair
    Verified Review
    David fixed my computer in less than 10 minutes. He knew right away the problem was my router and saved me hundreds of dollars as I was about to buy a NEW computer. I am so GLAD I called DarkStar Computing first!!
  • Amy M. Nov 25, 2015
    Computer Repair
    Verified Review
    Couldn't be more pleased! Extremely quick response, competitive quote, free pick-up, delivery & post-repair tune-up including virus detection & removal. My computer was picked up, diagnosed & repaired on the same day, delivered promptly to my door at 9 am the next morning. I was prepared to spend $500 to replace a motherboard, turns out all I needed was a 'hard restart'- no parts needed, and David didn't take advantage by replacing a part I didn't need to pad the invoice, even though I'd already authorized it if needed. 5 Stars, and if I could give 10 stars, I would!
  • Stanley P. Sep 16, 2015
    Computer Repair
    Verified Review
    David cleaned up my computer and got it running as good as new. Dark Star is well worth it. Service is outstanding and prices are reasonable.
  • Pat V. Sep 14, 2015
    Computer Repair
    Verified Review
    David was exceptional and respectful. He did an excellant job and was very helpful. I would highly recommend him to everyone - I know that I can contact him anytime for any questions or help and he would be there for me. - Finding good honest people and caring is a rarity in the times we live in today - he definately is one of those people. Good Job - God Bless
  • Renee R. Sep 2, 2015
    Computer Repair
    Verified Review
    Dave did a great job! He honored his price quote even thought the job turned out to be quite lengthy. He scheduled us in quickly and our computer is running great!
  • Elizabeth G. Aug 31, 2015
    Computer Repair
    Verified Review
    Don't even hesitate hiring this one...JUST DO IT! I cannot recommend DarkStar Computing and David Kirk highly enough. Reliable, trustworthy, knowledgeable and friendly. He really knows his stuff, and provides the highest level of customer care you could ever ask for, and at very reasonable prices. I will refer everyone I know to him. I myself will be calling upon him again soon with another computer issue. I have an HP which was kind of pricey-laptop that I really liked, but it overheated about two years ago, and my son took it apart to replace the fan, then ran into problems getting the part, and then left it. Taken apart. For two years. I looked around previously for help, but most computer repair places, like the Geek Squad, etc won't even look at a computer that was taken apart. Honestly, I wasn't even sure all the parts were there. I didn't want to throw it away bc not only was it a perfectly good computer otherwise, and the perfect size for me, but it had so much information and pictures on it I didn't want to lose. I called DarkStar as a last-ditch without much hope. I talked to David, and he had absolutely no problem checking it out for the very reasonable fee of $39. AND! He came to my house! Just sitting there chatting about the issues, he put it together right there. I was amazed! It was so easy for him. He then took it, gave it a full check up, fixed everything updated and cleaned up system files and all of that good stuff, and when he returned it, running faster and better than when it was new, I was only charged for the parts. Best computer repair encounter I have ever had. Thank you so much David!
  • Dennis H. Aug 26, 2015
    Computer Repair
    Verified Review
    The project I needed help on was not done because I returned the all in one computer. However David still helped with a few other questions and took time to explain a lot of issues. I will be using him for future projects. He is very knowledgeable and polite. You can't go wrong calling him to help you out.
  • Scott L. Aug 22, 2015
    Printer Repair
    Verified Review
  • John S. Aug 20, 2015
    Printer Repair
    Verified Review
    Well done. 10 out of 10 **********
  • Ro P. Aug 19, 2015
    Computer Repair
    Verified Review
    My 6-yr-old Dell laptop began to run very slowly and I needed to determine if it was fixable or not. DarkStar supplied a bid for fixing the laptop along with assurance that it was, indeed, fixable. The repair proved to be more challenging than originally anticipated, but DarkStar stayed with it and went above and beyond in order to restore the laptop to full working order. I now have a machine that I am very pleased with and the cost for the repair stayed within the original estimate. DarkStar is a highly reputable and capable computer repair company that I would not hesitate to use again or recommend highly.
  • Keri S. Aug 9, 2015
    Computer Repair
    Verified Review
    You could tell David took troubleshooting the electronic devices with compassion. You could also see its not just a job to him but rather a passion. Was very thorough with his diagnosis of my device! David keeps his prices exactly what he quoted you from the start. He even came to my house and picked the device up. Thank you David!
  • Steven M. Aug 8, 2015
    Computer Repair
    Verified Review
    David was very professional and went above and beyond my expectations.
  • Vince C. Jul 30, 2015
    Computer Repair
    Verified Review
    David is SUPER!! He is technically competent and knows his stuff. I am very happy with the results seen through his efforts. He has brought back life to my old laptop!! Vince Conti
  • Janine S. Jul 30, 2015
    Computer Repair
    Verified Review
    Super accommodating - thank you very much!
  • Marlene S. Jul 29, 2015
    Printer Repair
    Verified Review
    Awesome service and product. Would recommend highly to anyone needing assistance with printers...
  • Patricia F. Jul 28, 2015
    PC Computer Repair
    Verified Review
    He came, figured out the problem and then provided solutions. I am now back up and running, everything prints, and I have back ups now. I am exceedingly pleased.
  • Paige L. Jul 27, 2015
    PC Computer Repair
    Verified Review
    David was great, had our computer up and running in no time. He had to special order a replacement part however he left us a temporary set up so we can continue to use our computer while we wait for the new part. I would recommend David to any and everyone.
    David K. Jul 28, 2015

    Paige, Thanks for the review! It's been a pleasure serving you. David K

  • Victoria H. Jul 27, 2015
    Computer Repair
    Verified Review
    I needed the backlight for my touchscreen replaced. David explained everything so simply, he was so calm am reassuring. He had he job done and delivered two days earlier than expected. Wonderful, wonderful service, I recommend to ALL my friends!
    David K. Jul 28, 2015

    Victoria, Thanks for the kind review! I'm glad we could get you up and running again. David K

  • Susan C. Jul 26, 2015
    Computer Repair
    Verified Review
    Very quick to respond and extremely helpful as well as reasonably priced. Would certainly use him again.
    David K. Jul 28, 2015

    Susan, Thanks for the review! It was a pleasure working with you. David K

  • David M. Jul 14, 2015
    Computer Repair
    Verified Review
    So far so good. Everything is going well with the project.
    David K. Jul 14, 2015

    David, I'm glad we were able to get your computer back up to speed. Your extra parts are almost here. David K

  • Carol D. Jul 14, 2015
    Computer Repair
    Verified Review
    He was very knowledgeable, honest and courteous. I recommend him highly.
    David K. Jul 14, 2015

    Carol, Thanks for the kind review! It was a pleasure working with you. David K

  • Rick N. Jul 11, 2015
    Printer Repair
    Verified Review
    Fast, thorough service. User-friendly, pleasant approach.
    David K. Jul 14, 2015

    Rick, Thanks for the review! Sorry your new printer started acting up after a few hours; I'm glad we were able to get you up and running the next day. David K

  • Linda S. Jul 11, 2015
    Printer and Copier Repair
    Verified Review
    Thank you David for installing my printer. You went far and above that by helping me with some computer issues. You explained everything to me so that a computer illiterate person like me can understand it. I will be calling on you again for additional help and will recommend you to my friends.
    David K. Jul 14, 2015

    Linda, Thanks for the Review! It was a pleasure assisting you with your computer and printer. David K

  • Chasity G. Jul 5, 2015
    Computer Repair
    Verified Review
    They are excellent. Quick, Reliable, and Reasonable in Cost. Would use them again and Recommend them to anybody!
    David K. Jul 14, 2015

    Chasity, Thanks for the review! Broken screens are no fun; I'm glad we could get you up and running again. David K

  • Linda D. Jul 3, 2015
    Computer Repair
    Verified Review
    My laptop froze, David was on time, explained in laymen terms what and why my laptop would not work. While there he also checked out my husbands laptop at no charge. I am very pleased with the quality of his work.
    David K. Jul 14, 2015

    Linda, Thank you for the review! I'm glad we could get you up and running within 24 hours. David K

  • Lee L. Jun 30, 2015
    Printer Repair
    Verified Review
    Dave at Dark Star Computing is an excellent small business man and provided great customer service. He spent a lot of time at my house setting up my new printer and analyzing the problems with my old one. He recycled my two old printers as well. He is the type of business person that cares about his clients and will do whatever it takes to keep them satisfied. Rare indeed.
    David K. Jul 14, 2015

    Lee, Thanks for the kind words! It was a pleasure assisting you with your printer issue. David K

  • David W. Jun 29, 2015
    Computer Repair
    Verified Review
    David did a great job for us. He was prompt, courteous and efficient. We would hire him again.
    David K. Jul 14, 2015

    David, Thanks for the review! I'm glad I could get you up and running the same day. David K

  • Karen S. Jun 24, 2015
    Printer Repair
    Verified Review
    Finally, finally!!! Someone who is professional, AFFORDABLE and customer service oriented. After asking a few questions before our appointment, David anticipated my needs and was ready when he arrived. He went above and beyond. I just couldn't thank him enough. I definitely would recommend David to everyone I know.
    David K. Jun 24, 2015

    Karen, Thank you for the review! It was a pleasure getting your business back on track. David K

  • Dan B. Jun 23, 2015
    Computer Repair
    Verified Review
    On point, well skilled in handling people. Followed up consistently. Was a cut above clearly. Dan - Scottsdale
    David K. Jun 24, 2015

    Dan, Thanks for the review and chance to assist you in your computing needs. David K

  • Victor M. Jun 20, 2015
    Computer Repair
    Verified Review
    David was a pleasant surprise to say the least.David fixed our problem, explained to us what out problem was and gave us just the right amount of information as to how we can maintain a healthy computer. He is a people person and for us that goes a long way in out book
    David K. Jun 24, 2015

    Victor, Thanks for the review! It was an honor to serve your family's computing needs. David K

  • Caron M. Jun 16, 2015
    Computer Repair
    Verified Review
    Very helpful. Went above and beyond my expectations and I ended up purchasing an extra monitor and found myself a trustworthy new computer guy to relieve all of my future worries. My bad experience with my computer issues was worthwhile in the end.
    David K. Jun 17, 2015

    Caron, Thanks for the kind comments. It was a pleasure to assist in your computing needs. David K

  • Bonnie B. Jun 11, 2015
    Printer Repair
    Verified Review
    Highly recommend David Kirk for you PC service. Very prompt and knowledgeable and personable. I will always call him for my PC needs.
    David K. Jun 17, 2015

    Bonnie, Thanks for the great review! It was a pleasure getting your printer running with all of your devices. David K

  • Benjaman G. Jun 5, 2015
    Computer Repair
    Verified Review
    David K. Jun 17, 2015

    Ben, Thanks for the 5 star review! David K

  • Laurine B. Jun 4, 2015
    Printer Repair
    Verified Review
    David was available almost immediately to help me with my computer and printer problems. He was on time; had anticipated my printing needs, and was thorough and professional. I even recommended him to my son, who needs computer help for his home and business!
    David K. Jun 7, 2015

    Laurine, It was a pleasure helping you out with your technology issues. Let us know if we can be of further assistance. David K

  • Donna S. Jun 2, 2015
    I had David come to my home after my computer crashed and I was concerned that I would lose all my data. David worked on my computer for hours, finding numerous bugs, restoring all my files and reestablished my Itunes without losing any of my playlists. As he worked he explained to me what he was doing in layman's terms that I actually could understand. I had a lot of questions, which he answered with patience and never treated me like the computer illiterate that I am! After all was said and done, I had a computer than ran smoothly, my Itunes working properly, and the bill from Darkstar Computing was very reasonable. I highly recommend Darkstar and David to do any computer work you need. Thank you David for your expertise and most of all for your unending patience.
    David K. Jun 2, 2015

    Donna, Thank you for your kind words! It was a pleasure serving you and your family. David K

  • Walter C. May 15, 2015
    Dave is always professional and honest and will cut it to you straight as to only what's needed. Rather than your cable guy who wants to just get it over with, he is always open for questions and coaching. He takes a systematic and logical approach to troubleshooting rather than just a blanket approach. Recommended! Peoria, AZ
    David K. Jun 2, 2015

    Walter, Thanks for the review! I'm glad we were able to get your computer running smoothly. David K

  • Pam H. May 15, 2015
    Honest, quality service. Thank you for sharing your knowledge and getting everything on track.
    David K. Jun 2, 2015

    Pam, Thanks for the review! It was a pleasure to serve you. David K

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
We offer a FREE Tune-Up with every service. We believe that hourly charges are not fair to the consumer. Our diagnostic starts at $49. (it lets everyone know if repair is the best option.) If repair is chosen the diagnostic charge is applied toward the repair. All repair is capped at $120 + parts.
What education and/or training do you have that relates to your work?
Every day I learn something new about technology. I am consistently reading and learning about technology. I am currently learning how to work on Apple computers.
How did you get started doing this type of work?
I love technology and helping people. Everyone I've helped for years told me I should fix computers for a living; so I listened.
What types of customers have you worked with?
Virus removal (why can't people who make these things actually put their skills to productive use?) Repairing computer errors, password issues, and printer problems.
What questions should customers think through before talking to professionals about their project?
Technology takes time to repair properly.