FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent pricing with no hidden fees. Every estimate is based on the size of your home, the level of cleaning needed, and any optional add-on services you choose. We also reward recurring customers with discounted pricing because homes that are cleaned regularly require less time to maintain. Our recurring discounts include: * 30% off Weekly Cleaning * 20% off Bi-Weekly Cleaning * 10% off Monthly Cleaning We’ll always explain exactly what’s included in your quote before your appointment, so you’ll know what to expect with no surprises.
- What is your typical process for working with a new customer?
We like to start with a quick phone conversation so we can learn more about your home, your expectations, and the type of cleaning you’re looking for. This helps us make sure we’re the right fit and allows us to provide an accurate quote. After our conversation we’ll provide: * A clear price estimate * An estimated cleaning time * A detailed cleaning checklist so you know exactly what’s included Once we schedule a day and time that works for you, our professional team arrives ready to work. At the end of every cleaning we perform a final walkthrough and make sure everything meets our standards. Because we stand behind our work with our 5-Star Satisfaction Guarantee, if something isn’t right, we’ll make it right.
- What education and/or training do you have that relates to your work?
Our team brings 10+ years of professional cleaning experience across residential homes, apartments, commercial properties, and move-in/move-out cleanings. Over the years we’ve learned that great cleaning isn’t just about working hard, it’s about following proven systems and using the right techniques for every surface.