FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size, condition, and type of cleaning service requested (standard, deep cleaning, move-in/out, or post-construction). We do not charge hourly—we provide flat-rate pricing so there are no surprises. All first-time clients start with a deep cleaning, which allows us to bring the home up to our standards. After that, we offer discounted rates for recurring services (weekly, biweekly, or monthly). Additional details: • Add-ons (inside oven, fridge, cabinets, heavy buildup, etc.) may have an extra cost • Travel fees may apply depending on location • Extra time beyond the estimated scope is $50/hour (if needed and approved) • We offer promotions and discounts for new clients and recurring services We are a licensed, insured, and BBB A+ accredited company, and we always aim to provide fair, transparent pricing.
- What is your typical process for working with a new customer?
Our process is simple and professional: 1. Consultation & Estimate – We gather details about your home or project and provide a clear quote. 2. Schedule Service – We find a date and time that works best for you. 3. Initial Deep Cleaning – First-time clients receive a deep cleaning to ensure everything is brought to a high standard. 4. Ongoing Service (Optional) – We can set up recurring cleanings (weekly, biweekly, or monthly) at a lower rate. 5. Quality Check & Communication – We make sure everything meets your expectations and stay available for any feedback within 24 hours. Our goal is to build long-term relationships and keep your space consistently clean and maintained.
- What education and/or training do you have that relates to your work?
We have hands-on experience in residential, commercial, and post-construction cleaning since 2019. Our team is trained in proper cleaning techniques, use of professional equipment, and safe handling of cleaning products. We are a licensed and insured company, BBB A+ accredited, Safety Source certified, and OSHA certified, which reflects our commitment to safety, professionalism, and high-quality service. We continuously train our team to stay up to date with industry standards and best practices.