FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
There are no hidden fees—any extra charges for things like heavily soiled windows, post-construction cleanup, or difficult access will be discussed and approved before work begins. We occasionally run seasonal promotions and offer loyalty discounts for regular customers. If you have any questions about pricing or want a custom quote, just ask—we’re always happy to explain our rates and help you get the best value for your cleaning needs.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer is designed to be professional, efficient, and customer-focused: Initial Contact & Consultation We start by responding promptly to your inquiry, answering any questions, and gathering details about your property and cleaning needs. This might include the number of windows, accessibility, and any special requests. Transparent Quote Based on the information you provide (or a quick site visit if needed), we offer a clear, upfront estimate—no hidden fees. We’ll explain exactly what’s included and discuss any add-on services you might be interested in. Scheduling Once you approve the quote, we schedule your service at a time that’s convenient for you. We pride ourselves on punctuality and clear communication, sending reminders before your appointment. Service Day Our team arrives on time, ready with professional equipment and a friendly attitude. We walk you through the process, answer any last-minute questions, and get to work—always respecting your home and property. Quality Check & Customer Satisfaction After cleaning, we review the results with you to ensure you’re completely satisfied. We welcome feedback and address any concerns on the spot. Easy Payment & Follow-Up We offer convenient payment options, including electronic payments and Zelle. After the job, we may follow up with a thank-you message and invite you to leave a review or share feedback, helping us continually improve our service. Building Relationships We aim to build long-term relationships by offering loyalty discounts, seasonal promotions, and reminders for future cleanings. Our goal is to make every customer a repeat customer through honest, reliable, and high-quality work. This process ensures a smooth, stress-free experience from first contact to sparkling clean windows—and beyond.
- What types of customers have you worked with?
We have worked with a diverse range of customers, including real estate agents, homeowners, and business owners. Real estate agents often rely on our services to prepare properties for sale or showings, ensuring windows and solar panels look their best. Homeowners trust us for regular maintenance and to enhance the curb appeal of their homes. Business owners appreciate our professionalism and reliability in maintaining a clean, welcoming environment for their customers and employees. This variety of experience allows us to tailor our approach to meet the unique needs of each client.