FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I keep pricing straightforward, no hidden fees or surprise charges after the fact. For tech support and computer/network, I charge by the job or by the hour depending on what is needed, and I’ll always give you a clear quote before I start, not after.
- What is your typical process for working with a new customer?
I start with a quick conversation about what is actually not working. Whether thats a slow computer, a site that isn’t bringing customers, or a network issue. From there I give a straightforward quote, no upselling, and I get to work. I keep the customer updated as I go and don’t consider the job done until they’ve confirmed everything is working they way they need it to.
- What education and/or training do you have that relates to your work?
I completed a 2 year IT Diploma program covering programming, networking, and computer systems. Beyond that I’m self taught in modern web development and AI tools, which lets me build and troubleshoot faster than most.