FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
What should the customer know about your pricing (e.g., discounts, fees)? At Close By Garage Door, we keep pricing simple, honest, and built around your needs — no hidden fees, no unnecessary repairs, and no pressure. ✅ Free on-site inspections and estimates across Los Angeles & Orange County ✅ Special discounts for seniors, military, veterans, and first-time customers ✅ Online coupon page in our website with real savings on repairs, tune-ups, and new installations ✅ Straightforward, transparent pricing — you’ll always know the cost before we start ✅ Only what you need — nothing you don’t We’re not here to sell — we’re here to fix your garage door right, extend its life, and keep it safe and quiet for years to come. From quick spring replacements to full garage door installations, our goal is to give you the best value without cutting corners.
- What is your typical process for working with a new customer?
At Close By Garage Door, we make it fast, simple, and stress-free to get your garage door fixed or replaced — starting with a free on-site inspection and estimate anywhere in Los Angeles or Orange County. Here’s how our process works: Quick Contact: Call us or book online — we respond fast and offer same-day appointments when available. Free Inspection: One of our licensed, in-house technicians will arrive on time, inspect the issue, and explain what’s going on. Clear, Upfront Pricing: We’ll give you an honest estimate before we start — no hidden fees, no upselling. Same-Day Repairs (When Possible): Most repairs can be done on the spot, from spring replacements to opener repairs and more. Clean Work, Quality Parts: We use high-quality parts and leave your space clean, safe, and working like new. Ongoing Support: We offer maintenance and tune-up services to keep your garage door running smoothly long after the repair. We treat every customer with respect and every job like it's our own home — that’s the Close By Garage Door promise.
- What education and/or training do you have that relates to your work?
At Close By Garage Door, our team is made up of licensed, highly trained, in-house garage door technicians — not subcontractors. Each technician goes through hands-on training, manufacturer certification, and ongoing education to stay up to date with the latest in garage door repair, installation, and opener systems. We’re trained to work with all major brands — including LiftMaster, Chamberlain, Genie, Craftsman, and more — and specialize in: Spring repair and replacement (torsion & extension systems) Garage door opener diagnostics, repair, and programming installation of custom and standard garage doors Track alignment, cable replacement, roller repair, and safety checks Preventative maintenance and tune-ups to extend door life With years of experience serving homes across Los Angeles and Orange County, we combine technical expertise with a commitment to clean, reliable, and respectful service every time.