- What should the customer know about your pricing (e.g., discounts, fees)?
At Ian's Computer Solutions, we offer competitive rates for our computer repair services, with most repairs starting at just $50 per hour. As the sole owner and operator of Ian's Computer Solutions, I have a wealth of experience in computer repair and can typically diagnose and fix most issues in under an hour. However, for more complex issues, I will provide an estimate of the time and cost required to complete the repair before beginning the work. At Ian's Computer Solutions, I stand behind the quality of my work and offer a satisfaction guarantee. If you are not completely satisfied with the results of my repair, I will work with you to make it right. If you are in need of computer repair services, don't hesitate to contact me at Ian's Computer Solutions. I look forward to serving you and helping you get the most out of your computer.
- What is your typical process for working with a new customer?
When a new customer contacts me for computer repair services, the first step is to have a brief conversation over the phone to gain an understanding of the issue they are experiencing. This allows me to determine if the issue is something that I am able to fix and that falls within my area of expertise. If it sounds like the issue can be resolved and is within my capabilities, I will work with the customer to schedule an appointment at a time that is convenient for both parties. I understand that my customers are busy and I strive to be flexible and accommodating with my scheduling. Once the appointment is scheduled, I will arrive at the designated time and location to begin the repair. I will provide a detailed assessment of the issue and discuss the steps I will take to fix it, as well as any potential costs or additional services that may be required. I value my customers and strive to provide an exceptional experience from start to finish. At Ian's Computer Solutions, I look forward to working with you and helping you get the most out of your computer.