It’s free with no obligation to hire
Current Top Pro
Hired 47 times
23 years in business
(Pacific Time Zone)
12:00 noon to 6:00 p.m.
Mon - Thu
10:00 a.m. to 5:00 p.m.
10:00 a.m. to 3:00 p.m.
Credit card, Cash, Check, Paypal
Currently a Top Pro
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jul
Jul - Dec
Photos and Videos
Computer not turning on,
Slow computer performance,
Virus or malware,
System error or blue screen,
Troubleshooting needed to determine issue
Ben was so very helpful. Patient in listening to my concerns but lightening fast/super smart in working with my computer and resolving the problem. He calls himself a "Computer Coach" which is much different and better than "Computer Repair"...because often it is not the case that the computer is malfunctioning...it is that someone (like me) may not know how to navigate the issues. He provided some good follow up to make sure that everything was working well for me. If you happen to book an appointment at his place, don't be put off by the shabby exterior of the house... and of course, he also will make an appointment to come see you at your home or place of business. I highly recommend Sustainable Computing.Aug 20, 2017Verified
I have used Macs for years, but didn't keep up with the software as it updated the last few years. Ben is very knowledgeable and was able to help me in "catching up" with the latest OSX updates. He also organized and deleted computer files that were causing me problems, He was very responsive to my phone calls and requests for assistance.Aug 9, 2016Verified
Apple Computer Repair
I needed RAM installed on my Mac mini. Ben did this as well as troubleshooting for some minor problems I was having. He also explained some "whys" and "wherefores" regarding some quirks I was having with my machine. It was a very positive experience. He is a trustworthy and skilled person whom I would call upon again to work on my computer.Mar 31, 2016Verified
Network Support Services
Ben very a knowledgeable and helpful tech support on a wide variety of subjects. He was able to access our specific needs and make a few quick changes, which resulted in our computers and internet working much faster. What was truly exceptional was his ability to communicate and train our staff - after his visit we have a much better understanding of how to keep our computers and printers running smoothly. Thanks Ben!Apr 13, 2015Verified
Apple Computer Repair
Ben repaired the hinges on my mac book pro. This is not a job for amateurs. Ben did it in record time and the book works great. He promptly answers the phone and replies to messages. He is a very likable and competent professional and deserves your business.Dec 19, 2014Verified
- What should the customer know about your pricing (e.g., discounts, fees)?I have a standard hourly rate. Please let me know if it doesn't work for you and we can probably find one that does.
- What is your typical process for working with a new customer?Most clients come with a list of questions and issues they want to address. We begin there and work together based on what's most important to you and/or what resolves your biggest frustrations. I'm usually very efficient with this part. Along the way, I learn how you use your devices and offer useful tips to improve your computing experience. Together, we also discover additional areas of focus and I introduce behaviors and tools that can make you more productive.
- What education and/or training do you have that relates to your work?I read news throughout the week about the Mac world, business and technology services, and troubleshooting tips. However, most of my learning takes place on the job. Each user has a unique set of needs, preferences, and expectations about how technology should work for them. I learn from the problems my clients face that I've never experienced before, and the solutions I discover and implement.