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About
I help Mac users get better acquainted with technology, in the SF East Bay area and via remote coaching sessions. My clients appreciate my patient, inquisitive approach, ability to meet them where they are, and that I provide the tools so you can learn to help yourself.
I offer a blended focus on technology and people that might feel like therapy. I love learning from my customers as they share problems I've never experienced before. Some issues are easy to resolve while others take a bit of research and experimentation.
Always, I appreciate your unique needs, preferences, and expectations about how technology should work for you, and I help you achieve a level of computing flexibility that accommodates them. Join me to learn the language of technology, build confidence, and become more self-sufficient.
Biking to and from our appointments energizes me to do my best work, however I find meeting on Zoom is at least 80% as effective as meeting in person.
Overview
Hired 56 times
3 similar jobs done near you
Background checked
28 years in business
Business hours
SunClosedMon10:00 am - 5:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, Square cash app, and Venmo.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2019
2018
Services offered
Topic areas
Work location
My customers travel to me
I travel to my customers
I work remotely (phone or internet)
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, responsiveness, and professionalism.
Excellent 4.9
38 reviews
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95%
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Read reviews that mention:
Laurie G.
Aug 20, 2017
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Hired on Thumbtack
Ben was so very helpful. Patient in listening to my concerns but lightening fast/super smart in working with my computer and resolving the problem. He calls himself a "Computer Coach" which is much different and better than "Computer Repair"...because often it is not the case that the computer is malfunctioning...it is that someone (like me) may not know how to navigate the issues. He provided some good follow up to make sure that everything was working well for me. If you happen to book an appointment at his place, don't be put off by the shabby exterior of the house... and of course, he also will make an appointment to come see you at your home or place of business. I highly recommend Sustainable Computing.
Computer Repair
Shelley B.
Oct 3, 2014
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Hired on Thumbtack
LOVE ben -he is the best - helped me out with my computer problem and I would call him for future problems! He provided the most cost effective solute for my computer glitch and I real appreciate that!!!!!!!
Apple Computer Repair
Ryan K.
May 31, 2020
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Hired on Thumbtack
Highly recommended. Was very patient when my computer wouldn’t even turn on during our meeting. Explained what was causing the issues and fixed them.
Details: Mac (Apple) • Desktop • Virus or malware • Remotely (phone or internet)
Computer Repair
Samone P.
Jan 6, 2018
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Hired on Thumbtack
Ben did an amazing job resuscitating my MacBook and it's faster than ever!! He is very easy going, patient and affordable! If you're having issues with your apple product contact Ben!
Details: Mac (Apple) • Laptop • Need a diagnosis to determine issue • Phone or internet (no in-person meeting) • The computer technician travels to me • I travel to the computer technician
Computer Repair
Doria R.
Apr 13, 2015
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Hired on Thumbtack
Ben very a knowledgeable and helpful tech support on a wide variety of subjects. He was able to access our specific needs and make a few quick changes, which resulted in our computers and internet working much faster. What was truly exceptional was his ability to communicate and train our staff - after his visit we have a much better understanding of how to keep our computers and printers running smoothly. Thanks Ben!
Network Support Services
Credentials
Background Check
Benjamin Rosenthal
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
I have a standard hourly rate. Please let me know if it doesn't work for you and we can probably find one that does.
What is your typical process for working with a new customer?
Most clients come with a list of questions and issues they want to address. We begin there and work together based on what's most important to you and/or what resolves your biggest frustrations. I'm usually very efficient with this part.
Along the way, I learn how you use your devices and offer useful tips to improve your computing experience. Together, we discover additional areas of focus and I introduce behaviors and tools that can make you more productive or flexible with technology.
What education and/or training do you have that relates to your work?
I read news throughout the week about the Mac world, business and technology services, and troubleshooting tips. However, most of my learning takes place on the job. Each user has a unique set of needs, preferences, and expectations about how technology should work for them. I learn from the problems my clients face that I've never experienced before, and the solutions I discover and implement.
