|Sunday||10:00 a.m. to 5:00 p.m.|
|Monday||10:00 a.m. to 5:00 p.m.|
|Tuesday||10:00 a.m. to 5:00 p.m.|
|Wednesday||10:00 a.m. to 5:00 p.m.|
|Thursday||10:00 a.m. to 5:00 p.m.|
|Friday||10:00 a.m. to 5:00 p.m.|
About this pro
Ben Rosenthal has just overseen a complete revamping of our Internet, land phone, and TV access. The most difficult parts of the transfer he handled itself. All I can say about this is that for years we had wi-fi and phone problems local to our area, and these seem to have ended. But there were residual problems (one at least created by me), for solution of which he walked me through by email instructions, so painstaking and lucid that I, a complete e-idiot, was able to implement them and correct the problems. I was so thrilled with the result that I told him he was a genius, and promised to write a review by way of thanks.May 28, 2018
I had a very short amount of time to get organized. Ben arrived exactly on time and was extremely efficient. He pointed me in the right direction repeatedly and gave me an opportunity to remain in contact despite my crazy international travel schedule.May 21, 2018Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?I have a standard hourly rate. Please let me know if it doesn't work for you and we can probably find one that does.
- What is your typical process for working with a new customer?Most clients come with a list of questions and issues they want to address. We begin there and work together based on what's most important to you and/or what resolves your biggest frustrations. I'm usually very efficient with this part. Along the way, I learn how you use your devices and offer useful tips to improve your computing experience. Together, we also discover additional areas of focus and I introduce behaviors and tools that can make you more productive.
- What education and/or training do you have that relates to your work?I read news throughout the week about the Mac world, business and technology services, and troubleshooting tips. However, most of my learning takes place on the job. Each user has a unique set of needs, preferences, and expectations about how technology should work for them. I learn from the problems my clients face that I've never experienced before, and the solutions I discover and implement.