Sustainable Computing

Berkeley, CA

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About this pro

How does your service stand out?

Clients particularly appreciate my patience and my gentle and intuitive approach to computing. I translate jargon and help you understand how your Mac communicates with you, and our time together is always a learning experience.

What do you enjoy about the work you do?

I love the opportunities to learn from each other, reach you at your level, and reduce frustration through logic and perseverance.

Location

Berkeley, CA 94703

Background check

Complete

Years in business

21

Number of employees

1

Times hired on Thumbtack

23

Reviews

21 Reviews
  • Jessie K. May 23, 2017
    Ben is so easy to talk to and really listens to issues. He tackles each one and makes sure you understand before moving on to the next. We came up with some great solutions for saving my photos on my Apple devices and I'm glad I now have more free space on my phone!
  • Judy A. Sep 23, 2016
    Hire this guy!
    Working with Ben was a real pleasure. He is very very knowledgeable but just as importantly, he is patient and kind in working with the "tech" challenged! Not only did he fix and redo a lot of stuff on my computer and iphone but I now have a better understanding of things that were a mystery to me. Thanks Ben.
  • Philip D. Sep 12, 2016
    Router Setup and Installation Services
    Verified Review
    Very helpful
    Competent thorough and did a nice job. Genuinely cared about doing a good job.
  • Wendy E. Sep 12, 2016
    Knowledgeable, Thorough Mac Coach
    Ben proved to be a miracle worker. I needed help speeding up my nearly 6-year-old desktop. He suggested I buy some new memory, which he installed. That's not the miracle. He brought my Lacie external hard drive back to life. I'd given it up for dead. Ben also reviewed and shared best practices on photo and music storage as well as document organization. He left me with a to-do list, which once I execute, will lead to an improved user experience with my Mac. I wholeheartedly recommend him.
  • Lauren J. Aug 31, 2016
    Apple Computer Repair
    Verified Review
  • Rita T. Aug 8, 2016
    Computer Lessons
    Verified Review
    I have used Macs for years, but didn't keep up with the software as it updated the last few years. Ben is very knowledgeable and was able to help me in "catching up" with the latest OSX updates. He also organized and deleted computer files that were causing me problems, He was very responsive to my phone calls and requests for assistance.
  • Liz N. Mar 31, 2016
    Apple Computer Repair
    Verified Review
    I needed RAM installed on my Mac mini. Ben did this as well as troubleshooting for some minor problems I was having. He also explained some "whys" and "wherefores" regarding some quirks I was having with my machine. It was a very positive experience. He is a trustworthy and skilled person whom I would call upon again to work on my computer.
  • Anton G. Oct 7, 2015
    Thanks so much, Ben, for bailing me out of so many computer problems. Just knowing you're there to solve issues with my Mac that seem impossible for me to handle is a true comfort and relief. Thanks for being you.
  • Sherri Z. Aug 6, 2015
    Computer Lessons
    Verified Review
    Great!
  • Robert M. Jul 24, 2015
    Computer Lessons
    Verified Review
  • Lark S. May 30, 2015
    Ben helped us move from PC to Mac then hung around to troubleshoot other Mac issues we were having. He was SO helpful, kind, generous, and really knowledgeable. If, in his vast repertoire of information, he didn't know the answer, he knew where to find it in moments. You won't be disappointed.
  • Mandy K. May 4, 2015
    Computer Lessons
    Verified Review
    great guy!
  • Doria R. Apr 13, 2015
    Network Support Services
    Verified Review
    Ben very a knowledgeable and helpful tech support on a wide variety of subjects. He was able to access our specific needs and make a few quick changes, which resulted in our computers and internet working much faster. What was truly exceptional was his ability to communicate and train our staff - after his visit we have a much better understanding of how to keep our computers and printers running smoothly. Thanks Ben!
  • Thomas G. Dec 18, 2014
    Apple Computer Repair
    Verified Review
    Ben repaired the hinges on my mac book pro. This is not a job for amateurs. Ben did it in record time and the book works great. He promptly answers the phone and replies to messages. He is a very likable and competent professional and deserves your business.
  • Deepa T. Oct 20, 2014
    Ben is fantastic! Patient, helpful, knowledgeable and resists the temptation to laugh at how technologically challenged I am! I would recommend him whole-heartedly.
  • Shelley B. Oct 3, 2014
    Apple Computer Repair
    Verified Review
    LOVE ben -he is the best - helped me out with my computer problem and I would call him for future problems! He provided the most cost effective solute for my computer glitch and I real appreciate that!!!!!!!
  • Kristine M. Aug 26, 2014
    Ben was fantastic to work with -- exactly what I needed! He was patient, thoughtful and respectful of my questions. I recently made the switch from PC to Mac (I know, I know) and I've been a klutz maneuvering and setting up. I especially loved that he set up our new printer/scanner/copier in like two seconds with his eyes closed. He's super competent and has great people skills -- not necessarily what you'd typically encounter with tech support. He's one of a kind. And we knocked through an extensive list of items I needed help with in under two hours. I highly recommend him.
  • Fran C. Jul 22, 2014
    Computer Lessons
    Verified Review
    Ben is knowledgeable, patient, and kind. He is organized and concise, and paid careful attention to what I wanted to learn. I learned what I need to know in a short period of time.
  • Craig C. Jun 27, 2014
    Ben has helped me through many a Mac-BriarPatch. He's patient, creative & easy to work with...plus he knows his stuff.
  • David M. Jun 10, 2014
    Ben displays that rare combination of high expertise, creative teaching skills, and patience with students like me who are tech- ignoramuses.
  • Felix K. Jun 1, 2014
    I know Ben because he has been providing computer tech support, and we've talked about his work on sustainability. I find him to be thoughtful and imaginative. He's also smart, entertaining, and fun to work with. I think he'd be an asset to any project or institution.

Q&A

What is your typical process for working with a new customer?
I begin by hearing your issues and questions and ask you where you'd like to begin. We work together based on what's most important to you and/or what resolved your biggest frustrations. Along the way, I learn how you use your devices, offer useful tips, and suggest new ways to improve your computing experience.
What education and/or training do you have that relates to your work?
I read news throughout the week about the Mac world, business and technology services, and troubleshooting tips. However, most of my learning takes place on the job, learning from the problems my clients face, the solutions I discover and implement for them, and the experiences that take place along the way.
Do you have a standard pricing system for your service? If so, please share the details here.
Not too complicated. I use an hourly rate and offer a sliding scale to suit the greatest proportion of users. It's likely we will find a rate that feels most valuable to you.
How did you get started doing this type of work?
I'm extremely efficient and I love helping others! I'm also passionate about technology, sustainability, and design. This line of work is the best alignment of my whole self.
What types of customers have you worked with?
Most of my clients are entrepreneurs, executives, or elders. Some clients need help understanding the basics and building confidence with technology. Some are looking for the right tool for a specific task. Some are struggling with keeping their data in sync between their devices. Some are ready to upgrade to a new computer or want to upgrade their existing hardware or software to make their system more responsive. I help clients with any of these needs and more.
Describe a recent project you are fond of. How long did it take?
In several Macs over the past year, I have replaced the hard disk with a solid-state drive (SSD). The length of each upgrade is different depending on how much surgery I need to do to install the drive (that's the fun part!) and how much data must be migrated (a waiting game that often takes 2–4 hours). Some clients want me to handle the whole process while others are happy to complete the migration from their Time Machine backup. Either way, the result is a Mac that feels almost brand new, nearly as responsive as a modern machine even if the original hardware is 4–7 years old.
What advice would you give a customer looking to hire a provider in your area of work?
Ensure the provider you choose is focused on serving your needs and exhibits the awareness and inquisitiveness necessary to determine and address your needs.
What questions should customers think through before talking to professionals about their project?
Each user has a unique set of needs, preferences, and expectations about how technology should work for them. My service is personalized to the individual's approach to their Mac and reasons for using it, rather than generalized to groups or classes.