FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I offer veterans and senior discounts as well as first 100 customers. It would be a percentage, or other services provided depends on the situation.
- What is your typical process for working with a new customer?
First visit would be a full evaluation, going over with the customer as to what I had discovered. I’d then explain to the customer the main issue of their problem and what may have caused that issue. I’d go over the parts and how they operate, and let them decide if it’s something they would like to get fixed or if they want to wait it out. There’s no obligation or pressure in what they would Like done to their own garage door. I do treat every door like it’s my own.
- What education and/or training do you have that relates to your work?
I did fly out of state to take courses on garage doors and since then I’ve been out in the field getting more and more familiar with customers issues with their garage door.