Apple Mac Support
Apple Mac Support

Apple Mac Support

Offers remote services
Discounts available
Offers remote services
Discounts available
contact for price

Topic areas
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Introduction: I offer support and service for Apple Computers. I offer same-day support and service by connecting to your computer remotely/virtually. I can securely and privately log into your computer and troubleshoot, assess, consult, fix, and manage whatever issues you are having with your Apple computer, whether it may be simple or complicated. PLEASE NOTE: I DO NOT FIX OR SERVICE HARDWARE ISSUES SUCH AS CRACKED SCREENS, BROKEN HARD DRIVES, FANS, TRACKPADS, KEYBOARDS, etc. I specialize in software bugs, errors, and issues that cause your computer to not run properly, including startup issues that prevent your computer from booting up. I also teach/tutor, give lessons on how to get the most out of your Apple products, or set up your computer to its optimal performance and speed. All computer-related services are done remotely, and I simply charge by the hour. Most customers book me from 1-3 hours. Call me to discuss your needs. I respond in less than 3 hours. **I also DESIGN, consult and provide support for Home Theater and Stereos with ultimate customization for customers interested in setting up state-of-the-art setups.
Overview

Current Top Pro

Hired 206 times

Background checked

1 employee

4 years in business

Payment methods

Apple Pay, Cash, Credit card, PayPal, Venmo, Zelle

Currently a top pro

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

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Current Top Pro

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Wear gloves during the job

Disinfect surfaces touched during the job

Featured Projects

13 photos

  • iMac with Dual Boot

    Computer Repair

  • Setup computer for Live Streaming

    Computer Repair

  • Justin was very professional and knowledgeable. He

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Exceptional 5.0

161 reviews

5
99%
4
1%
3
0%
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Read reviews that mention:


pro avatar
Gil R.
Jul 7, 2022
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Hired on Thumbtack

Hired on Thumbtack

If you have ANY problems with your Apple computers, Justin IS the guy to see. I thought I had lost all of my ITunes and everything else, when my computer failed to turn on any more. Hard drive had crashed, but he found a way around It and brought my computer back to life and everything that was personal to me. He found programs that started up my 2007 computer and found the program that brought back my ITunes. He's knowledgeable, and considerate of your level of knowing your computer. Just give him a call and see. No, I'm not related to him I just found working with him a joy. Thanks again, Justin Excellent! Excellent!

Details: Mac (Apple) • Desktop • Computer not turning on • Remotely (phone or internet)

Computer Repair
pro avatar
Jeffrey R.
Jun 2, 2022
·

Hired on Thumbtack

Hired on Thumbtack

Justin was amazing and essentially wiped out my computer (at my request) and reinstalled a much more appropriate operating system for my Mac. Well worth the time and money and neither one of us had to leave our homes/office to get things done. If you are computer illiterate like me use this guy…. he will walk you through each step

Details: Mac (Apple) • Laptop • Troubleshooting needed to determine issue • My home, venue, etc. • At the pro’s location • Remotely (phone or internet)

Computer Repair
pro avatar
Ronald K.
Mar 12, 2022
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Hired on Thumbtack

Hired on Thumbtack

Justin is great. He reached out to me very quickly and we set up a remote session within just a couple of hours of my request through Thumbtack. Within 30 mins of starting the remote session all my concerns had been addressed. And I felt completely secure with the way he conducts his remote session… done through Zoom and you watch ever move he makes so you you have no concerns of any kind of malicious activity. He will be my “go to guy” for any computer issues I have going forward!

Details: Mac (Apple) • Laptop • Virus or malware • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Computer Repair
pro avatar
Griffin S.
Feb 24, 2022
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Hired on Thumbtack

Hired on Thumbtack

Justin was great with fixing my issue. I was trying to back everything on to a hard drive and my computer was not helping me. Justin was able to fix it within 30 minutes! This guy is super professional and super responsive I definitely recommend him.

Details: Mac (Apple) • Laptop • Troubleshooting needed to determine issue • Remotely (phone or internet)

Computer Repair
pro avatar
Peta C.
Jan 8, 2022
·

Hired on Thumbtack

Hired on Thumbtack

Justin was a great help, and extremely patient with me. He called me very quickly and was happy to help with my computer issue. I'd totally recommend.

Details: Mac (Apple) • Laptop • Slow computer performance • Remotely (phone or internet)

Computer Repair
Credentials
Background Check

Justin Stern

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    I generally charge $80 to look at the issue, and after determining what needs to be done, I give you an exact quote. Most jobs I quote are $40-160. I am able to fix all issues remotely. Payment is made at the time of scheduling appointment, and can me made via Venmo or via Zelle. I am also the only one to offer same-day service. Call or text to schedule.

  • What is your typical process for working with a new customer?

    After payment has been made, I log on to the customer's computer remotely, and within 10 minutes determine what needs to be done. If it is an easy fix, the 80 is all that is owed.

  • What education and/or training do you have that relates to your work?

    I have been working with Apple computers for 12 years. I know them inside and out and tend to be much more knowledgeable than even level 3 support at Apple.

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