FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I charge for diagnosis because my time is valuable and many times people take advantage of your diagnosis and not use you fo the work. My pricing is cheap for the service I give, many shops charge twice what I charge with lower quality service and longer turn around.
- What is your typical process for working with a new customer?
Understand the complaint, explain what I have to do to diagnosis the problem and give an estimate based on expected workload and parts (if needed).
- What education and/or training do you have that relates to your work?
I've gone through a computer support certification course and passed the CompTIA exam.