FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our hourly moving rate includes: ✔ Packing and Unpacking ✔ Loading and Unloading ✔ Furniture Protection: padding, blankets, etc. to safeguard your valuable pieces from scratches, dents ✔ Dismantling TV's from the wall (no mounting) ✔ Basic Insurance Coverage to give you peace of mind during the move ✔ Furniture Disassembly and Assembly Our crews always arrive with a 26+ ft. truck, dollies, pads, straps, shrink wrap, and tools. Minimum 3 hours are required.
- What is your typical process for working with a new customer?
At Double Move, we follow a simple and efficient process to ensure a smooth and stress-free move: 1️⃣ Understanding Your Needs – We start by discussing your move details, including location, items, and any special requests. 2️⃣ Providing a Quote – Based on your information, we offer a transparent estimate with all necessary details. 3️⃣ Finalizing & Scheduling – Once everything is agreed upon, we confirm your booking and schedule the move at your convenience. 4️⃣ On-Time Arrival & Execution – Our professional movers arrive on time, fully equipped to handle your move with care and efficiency. We take pride in delivering seamless, hassle-free moving experiences for our customers. 🚛 Need a quote? Contact us today!
- What education and/or training do you have that relates to your work?
At Double Move, we prioritize professional training and continuous improvement to provide the best moving experience. ✅ Trained & Background-Checked Movers – Every team member completes specialized training before starting work. You’ll notice from our photos that we have a consistent, experienced crew handling moves. ✅ Ongoing Industry Education – As a company, we actively attend industry conferences, invest in online training, and stay updated on best practices in the moving industry. ✅ Advanced Technology & Software – We use top-tier moving software to streamline operations and ensure efficiency. We are committed to growth, professionalism, and excellence in every move we handle! 🚛