Caring cleaners

Thank you so much

I'm sorry that you feel that way heather. To start with we took the whole day off to do her house that day. We were supposed to be there at 11:00 am. I called her to confirm that we were on our way and heather explained that they needed more time that the movers were not done yet so she said to come at 1:00 I called her before then to see if we still needed to be there then or did she need more time. She said maybe 2:00 or 3:00 would be better and I told her I would contact her at 2:00 to see if she was ready for us. I called her at 2:00 and there was no answer so I left a voicemail. I recieved no call back so I called again at 3:00 and no answer so I sent a text asking if she was still needing our services. She called me back around 3:45 and told me to come in an hour. I could have done 2 other jobs in the time I was waiting. She said that her movers had scammed her so she found 2 boys to help her move and they were still moving stuff out of the house when we got there. When I asked her about the size of her home before I gave her a quote she said it was a small 3bd 2ba. When we arrive the house was 2 story's and over 3000 so ft. The quote I gave her was $200 and to be honest that was a $350 or more job. The house was completely filthy, it had so much dog hair it was almost impossible to clean one area without tracking dog hair back into it. Her walls were white and she explained to us that the paint on her walls and baseboards was cheap paint and would discolored easily. She said i should use a mr. Clean to get the Mark's and spots off of the walls and baseboards so i did. There was gunk so thick on her walls and stuck to her baseboards and black Mark's and dirt that it took half the day cleaning them. Which i believe we did a great job. The carpet was vacuumed multiple times because of the dirt and dog hair. We have 2 vacumes and we used both and they had to be dumped at least 15 to 20 times a peice plus get the hoses unclogged. We do not clean carpets and we explained that to her from the beginning. One of my workers got down on her hand and knees and scrubbed multiple large stains not because we were asked to do it and we were not paid extra but the house would still look filthy with those stains and she didn't want the carpets to still look dirty. So she did clean them out of the kindness of her heart at no extra charge so that heather would be happy. She offered us $50 dollars to steam her carpets and we declined because we don't offer that service. As for the shower upstairs the soap scum and mildew were deeply set into the grout and it took over 2 hours to scrub that shower. Thumbtack has professionals who specifically are tile and grout specialist. I don't think her shower had ever been cleaned. The bathtub upstairs was immaculate when we were done the first day. When we arrived the second day heather told me that there was dirt in the bathtub. When i went to look at the bathtub and shower they both had bars of soap and they were wet like somebody had used them. There was no bars of soap the day before. The second day there was a marathon going on and the street to get to her house was closed throughout the town. We didn't know how to get to her so she gave us bogus directions multiple times and it took us an hour to get there. I forgot the floors had candle wax stuck to them too. The oven was sprayed out on self clean then scrubbed and wiped and the racks were put back in. Every single sink in the house had soap scum and rust so bad i had to use sandpaper to remove it. The floors in the kitchen and bathroom were immaculate and we have pictures to prove all of this. I also wrote her a receipt and left it on the counter as asked. There were also personal belongings left in cabinets throughout the house so we placed them in a pile and sent her a pic of them and then put them in the garage with her other stuff. Her house was in pristine condition when we left . She kept saying that she didn't have much money and it was like she didn't want to pay us and she was complaining about her movers and how they scammed her. I believe heather just didn't like the fact that she had to pay professionals to clean her house which what had to be done as the landlord said. She had already stating she wasn't getting the majority of her deposit back . We did a great job and I'll try to post pictures of our work. It really seems to us that she has an accusation or complaining problem when it came to everybody who helped her move out. I'm sorry she felt this way and it's not right that she gives us a bad review because she's unhappy with her money or landlord situation. I hope that everyone dosent believe what they read. Some people are honestly just unhappy people and always have to complain about something. It's too bad that her review was dishonest but the job was well done and we've never had a complaint before. If I can post pics of here house and other reviews we received I will thank you.