FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Perfect Star, we believe in upfront, honest pricing with no hidden fees. We offer competitive rates for top-quality service and provide detailed estimates before any work begins. Seasonal specials, rebates, and promotions are available. We also offer flexible financing options to help make larger projects more manageable. Perfect Star Gives Back! Each month we donated $10 from EVERY Tune-Up we perform, to one of our amazing non-profit partners. In June, July, and August we will donate $10 from each tune-up to Semper Fi & America's Fund. Save and Make a difference when you book with Perfect Star!
- What is your typical process for working with a new customer?
We start by listening. Whether you call or schedule online, our friendly team will gather details about your needs and find a convenient time for one of our expert technicians to visit. During the visit, we assess the system, explain your options in simple terms, and offer solutions tailored to your home and budget. From there, we schedule the work at your convenience and stay in touch every step of the way. Our customer service team is made up of local stars from the East Bay area. When you book with us, you'll receive text and email confirmations, as well as updates on your technicians arrival time. In addition, you'll receive a photo of our technician ahead of time, so you can put a friendly face to a name when they arrive.
- What education and/or training do you have that relates to your work?
Our technicians are fully certified, licensed, and EPA-compliant professionals. Perfect Star is PROUD to be both Diamond Certified and Pearl Certified. We meet the rigorous standards set by these independent entities, so you can hire our team, knowing that they are the best in the industry. We provide ongoing education programs in-house to stay current with the latest in HVAC, electrical, and solar technology. Perfect Star also supports apprenticeship programs and in-house training to ensure consistent excellence across our team.