About this pro
11 years in business
3 hires on Thumbtack
Peter Cagner at "A Cut Above Painters" was hired by myself to paint my house on 9/30/2013. At first, Peter seemed nice and professional, but I was fooled. When Peters crew started painting my house, they injected what appeared to be white caulking into the settling cracks on the stucco. They then painted primer over the cracks and rubbed it with their fingers to spread it out. Once the house was painted, Peter and his crew were in a big rush to get out of here. I told them I was having dinner with my family, but still they kept rushing me to come outside so that I could pay them and have them leave. I did not get a chance to do a walkthrough to notice the paint running down my driveway, the overspray on my garage door, the timer for my backyard lights hanging halfway off the wall etc. I had pointed out to Peter that there were several areas on my house that the texture didn't match after they painted my house (these were the areas that his employees filled with white caulking like material). Peter said "give it 7 to 10 days, and once the paint is dried, it will go away." I waited several days, and called Peter to come fix it. At that point, Peter was always on other jobs (supposedly), and never had time to come back out. Over a week and a half or more, Peter finally had one of the painters (Who Peter Claimed Was Living At His House) to come over and spray the stucco on the areas where they filled with a caulking like material. Since then, Peter has not showed back up to fix my house. I was texting with him on a Sunday because his service is the most unprofessional experience I have ever had. Peter said, he was going to come Wednesday, but since I was bothering him, now he was going to come Saturday. What a loser. They stated my house on 9-30-2013 and today is the 26th of October, and my house still has white stucco sprayed all over it, and Peter will not come back to fix it now that he has his money. Buyer Beware - it appears that Peter has his license suspended on the California State License Board for failure to comply with an outstanding civil judgement. I can only assume, he has done this to people more than one time. If I were you, I would run the other way, and hire someone who has a license in good standing. I would bet that Peter will do this again to someone. Don't let it be you.Oct 27, 2013JP C.'s reply
Obviously you cannot make everyone happy but some people do not take any responsibility themselves. This job went absolutely fine, I sampled numerous colors over a 2 week period and the client have me the colors from his neighbors home in which I painted as well(which actually is why I was called because of the quality) this client obviously has ck trial issues and is controlled by his wife who was the rudest primodona on earth ( A spoiled brat, and obviously wears the pants in that home) after we painted the home there were flashing lines where cracks were filled, which in time do disappear but before these were an issue they didn't like there color, and wanted a change, so I offered to do it for 1 additional days labor and of course new paint expense. It was 850 dollars, they offered me 400. I said then it wasn't going to be changed by me. We then finished there project, I even repaired a terrible patch job he had done and painted his garage interior for free, and painted his kitchen pantry for free and his wonderful wife was furious she couldn't put her groceries away until next day because paint was tacky. Ryan new we were finishing at a certain time and day and he left me and my crew waiting for over two hours to walk job, because his little princess daughter needed to be taken for a walk and eat. He asked about flashing from existing cracks, which by the way he wasn't paying for stucco refinishing just painting, so I told him "let it cute for a week or so and then let's see what we can do" and told him not to pay me $250 until I came back. Well he called me less then 48 hours later demanding I repair his cracks so you couldn't tell they were even there, I told him that that was a entirely different service, then filling cracks with textured stucco filler (not white caulking). So to try once again to do the impossible and make him and his queen happy I dropped what I was doing and went back to his home, re-masked his house spray textured all the areas he was crying about, most of which were not repairs from us, and left new stucco to dry over night. Now I spent another full day for free and paid materials out of pocket. I returned the following day to paint areas which would take another half day and what do you know, all the 3 gallons of left over stucco paint are gone and there is an empty 5 gallon pale marked stucco 3 gallons. Which I always over order for touch up and any future minor painting of stucco to assure an exact match. Well on que Ryan said he knew nothing about it, it must have disappeared magically over the 3 days I was gone. I told him I was going to get more paint and paid almost 100 for 3 more gallons of premium exterior stucco paint. On my way back from the paint store he called me and said he wanted the color changes and felt I should do it for his inconvenience, he said he wanted his entire house re-masked and sprayed, not back rolled ( which is better then spraying new stucco). It became obvious he was trying to manipulate a color change with the missing paint, and other demands. When I told him it was extra to change colors, he the. Demanded his money back and kicked my painter off his property, and left so he wouldn't be there when I returned. I tried calling him back and to once again correct the issue and he agreed to a set day, and then continued to texf and call me all hours of day and night with additional demands and complaining. So in the end I was not paid in full for my services, did hundreds of dollars of added work to try and make him happy, and wasted money and time buying paint he disposed of trying to manipulate a color change. He then went on a slander campaign writing lies and bad reviews anywhere he can to discredit my work. It's a wonder why his own father who is a painter refused to work for his own son. When I heard that from him I should have run, not walked away. It seems when you try to make certain types of people happy , no matter what you do it's never good enough, and they always want more. Oh just a small thing to show how nuts these people are. He has 15 different things all Micky moused into 2 gfi outlets in his garage. Well if course when we plugged in our electric sprayer to paint it tripped the outlet, he called me immediately when the outlet tripped and the first words out of his mouth were who ia going to replace my food that is spoiling because the electricity turned off, well it was off for less then 20 minutes, because j again needed to drop everything else I was doing to run to his house to reset the gfi outlet, it continued to happen because he refused to let us use any other outlet in his house.
A Cut Above Painters was amazing. They were easy to communicate with, on time, and did excellent job. We have darker paint, which can be difficult to use, especially with light accent walls. It looked great and we were very happy with Pete and his crew. Will hire again for any painting needs!Oct 29, 2012VerifiedJP C.'s reply
Had a great experience with My new valued customers, and wish them all the luck in there new beautiful home. We worked a long time just over the Thumbtack network, and everything was in perfect order and went without a hitch. They were the nicest people in the world, and very appreciative of the efforts made, and a absolute pleasure to work for. Looking forward to working for them in the future.
- What education and/or training do you have that relates to your work?I continually take online training for products, and procedures. I constantly read about improvements in Paint technology, and Application improvements, Study online certifications for actual licensing credit, as well as I study other trades in order to have the knowledge to answer questions which may come up regarding other trades, so I may be a informative and knowledgeable for my customer as possible. 1 Thing I will not do is lie or answer a question I do not know the answer to. Answering a question just to answer can cause more harm than help.
- How did you get started doing this type of work?I have a 20 year background in Customer Service, and from the service industry working in Peoples houses and places of business. Well I was thinking of a service I hated doing at my own home, that I could offer people a truly honest and high quality experience in that will not be outsources overseas and that has return clients. Well Painting was the top of my list. It was a perfect fit as well. I was a art major in college in NY, and I like meeting new people and making improvements to there homes and the surrounding communities. I actually started by purchasing a franchise from a nationwide Painting company, which really does not have a business model that works for CA or any state requiring actual trained contractors who are licensed. they want business professionals who do not have very good people skills, and no experience in paint to Sub Contract out work, but CA and Myself do not work like that, I am a hands on Guy that likes working with my customers, and in CA you need employees along with licenses and all the insurance that goes with it. I Did learn quite allot form them, but ultimately I took the good, and improved on it to suit my customer service background. I also could not be competitive price wise having to pay them almost 20% of the Job, so it was simple math which lead to the split. I have no regrets, and things are better now than ever.
- What types of customers have you worked with?The seasons dictate, but right now slot more exterior than interior, because customers are painting alot more due to Maintenance needs than Just Color Change.