Obviously you cannot make everyone happy but some people do not take any responsibility themselves. This job went absolutely fine, I sampled numerous colors over a 2 week period and the client have me the colors from his neighbors home in which I painted as well(which actually is why I was called because of the quality) this client obviously has ck trial issues and is controlled by his wife who was the rudest primodona on earth ( A spoiled brat, and obviously wears the pants in that home) after we painted the home there were flashing lines where cracks were filled, which in time do disappear but before these were an issue they didn't like there color, and wanted a change, so I offered to do it for 1 additional days labor and of course new paint expense. It was 850 dollars, they offered me 400. I said then it wasn't going to be changed by me. We then finished there project, I even repaired a terrible patch job he had done and painted his garage interior for free, and painted his kitchen pantry for free and his wonderful wife was furious she couldn't put her groceries away until next day because paint was tacky. Ryan new we were finishing at a certain time and day and he left me and my crew waiting for over two hours to walk job, because his little princess daughter needed to be taken for a walk and eat. He asked about flashing from existing cracks, which by the way he wasn't paying for stucco refinishing just painting, so I told him "let it cute for a week or so and then let's see what we can do" and told him not to pay me $250 until I came back. Well he called me less then 48 hours later demanding I repair his cracks so you couldn't tell they were even there, I told him that that was a entirely different service, then filling cracks with textured stucco filler (not white caulking). So to try once again to do the impossible and make him and his queen happy I dropped what I was doing and went back to his home, re-masked his house spray textured all the areas he was crying about, most of which were not repairs from us, and left new stucco to dry over night. Now I spent another full day for free and paid materials out of pocket. I returned the following day to paint areas which would take another half day and what do you know, all the 3 gallons of left over stucco paint are gone and there is an empty 5 gallon pale marked stucco 3 gallons. Which I always over order for touch up and any future minor painting of stucco to assure an exact match. Well on que Ryan said he knew nothing about it, it must have disappeared magically over the 3 days I was gone. I told him I was going to get more paint and paid almost 100 for 3 more gallons of premium exterior stucco paint. On my way back from the paint store he called me and said he wanted the color changes and felt I should do it for his inconvenience, he said he wanted his entire house re-masked and sprayed, not back rolled ( which is better then spraying new stucco). It became obvious he was trying to manipulate a color change with the missing paint, and other demands. When I told him it was extra to change colors, he the. Demanded his money back and kicked my painter off his property, and left so he wouldn't be there when I returned. I tried calling him back and to once again correct the issue and he agreed to a set day, and then continued to texf and call me all hours of day and night with additional demands and complaining. So in the end I was not paid in full for my services, did hundreds of dollars of added work to try and make him happy, and wasted money and time buying paint he disposed of trying to manipulate a color change. He then went on a slander campaign writing lies and bad reviews anywhere he can to discredit my work. It's a wonder why his own father who is a painter refused to work for his own son. When I heard that from him I should have run, not walked away. It seems when you try to make certain types of people happy , no matter what you do it's never good enough, and they always want more. Oh just a small thing to show how nuts these people are. He has 15 different things all Micky moused into 2 gfi outlets in his garage. Well if course when we plugged in our electric sprayer to paint it tripped the outlet, he called me immediately when the outlet tripped and the first words out of his mouth were who ia going to replace my food that is spoiling because the electricity turned off, well it was off for less then 20 minutes, because j again needed to drop everything else I was doing to run to his house to reset the gfi outlet, it continued to happen because he refused to let us use any other outlet in his house.
It was an absolute pleasure working for her. She is a very, very nice lady, and has a beautiful family. We tried really hard to help her on pricing and scheduling, actually painting her home at 4am every morning before going to our other job site, so it can be finished on her schedule. Jobs like these make you feel good knowing you helped someone more than just maintining there home or changing the colors. I wish her all the best of luck and will definitely keep in touch with them in future
Had a great experience with My new valued customers, and wish them all the luck in there new beautiful home. We worked a long time just over the Thumbtack network, and everything was in perfect order and went without a hitch. They were the nicest people in the world, and very appreciative of the efforts made, and a absolute pleasure to work for. Looking forward to working for them in the future.
Kind words from one of the nicest families I have had the pleasure to meet in a long time. Congrats on the purchase of your new home in the "exclusive" Canyon Lake Community. When we met you sure had your work cut out for you. because of the previous owners situation you had a lot, and I mean a lot of his personal items abandoned, so besides having to take care of getting your own person belongings in order to move, you pretty much had to move the old owners stuff out for him as well. having to do this in less than 2 weeks, along with getting the entire Interior Re-Painted, the house cleaned, and all the other 101 items needing to be done when making a large move such as you did. I am surprised you didn't go "Postal". In the past when I have worked for clients in similar circumstances, with that much on there plate, the stress always got the better of them, and to say the least, they were not able to do what they planned to create the space they envisioned living in. Well you pulled it off like pros. Even with the old owners abandoned items needing to be removed, and having to get the house ready for the painters to get started, you still were able to stay on top of your, and you did all this with a smile on there face and a sense of humor. We did everything we could to juggle our production schedule, to asking and explaining to our other already scheduled customers if they wouldn't mind waiting an extra week so that these clients could get moved in on there deadline. From the financial aspects of the job, to helping with color placement, to assisting in getting things moved around if needed. This project truly goes to show that no matter how crazy things seem to be, and how out of reach they can look, that with proper planning, keeping of composure, not being afraid to seek assistance, even if its from perfect strangers, as well as professionals put together with professionals making sure to put there customers genuine needs before there own bottom line and personal schedules, that people can work together in order to obtain a common goal, which in this case was getting your house ready for move-in in a very short period of time, and while not going over budget. Most important of all was getting a very nice, generous, and deserving family settled into there beautiful new home on time and on budget. I only wish that we could have contributed more. Again Congrats on your new home from your friends at A Cut Above Painters. I truly appreciate the opportunity granted to us in order to work for you, Hopefully if and when a new painting projects comes up, you will keep us in mind for another chance to work for you and your family.