FAQs
- What education and/or training do you have that relates to your work?
I continually take online training for products, and procedures. I constantly read about improvements in Paint technology, and Application improvements, Study online certifications for actual licensing credit, as well as I study other trades in order to have the knowledge to answer questions which may come up regarding other trades, so I may be a informative and knowledgeable for my customer as possible. 1 Thing I will not do is lie or answer a question I do not know the answer to. Answering a question just to answer can cause more harm than help.
- How did you get started doing this type of work?
I have a 20 year background in Customer Service, and from the service industry working in Peoples houses and places of business. Well I was thinking of a service I hated doing at my own home, that I could offer people a truly honest and high quality experience in that will not be outsources overseas and that has return clients. Well Painting was the top of my list. It was a perfect fit as well. I was a art major in college in NY, and I like meeting new people and making improvements to there homes and the surrounding communities. I actually started by purchasing a franchise from a nationwide Painting company, which really does not have a business model that works for CA or any state requiring actual trained contractors who are licensed. they want business professionals who do not have very good people skills, and no experience in paint to Sub Contract out work, but CA and Myself do not work like that, I am a hands on Guy that likes working with my customers, and in CA you need employees along with licenses and all the insurance that goes with it. I Did learn quite allot form them, but ultimately I took the good, and improved on it to suit my customer service background. I also could not be competitive price wise having to pay them almost 20% of the Job, so it was simple math which lead to the split. I have no regrets, and things are better now than ever.
- What types of customers have you worked with?
The seasons dictate, but right now slot more exterior than interior, because customers are painting alot more due to Maintenance needs than Just Color Change.