Edward Bell says, "I just received an annual inspection of my home's basement by a tall, slender technician (Chris M.), who tightened up the metal struts (beams) that were installed several years ago. Chris, turned out to be very knowledgeable for a tech who has only been with OBA for a little less than 2 years. He answered every question I had and offered advice for the future and assured me that another property I own, should I require service, he or his colleagues would be more than happy to offer assistance with that basement. This young man was exceptional and was the epitome of great customer service and I should know. As a co-author for The Customer Service Specialist Study Guide, used by the Electronic Technician's Association (ETA), in order to earn the coveted CSS designation, a candidate must complete our study guide. I know good customer service and Chris M., is an example of what people who deal with the public should expect. I don't know what his career mindset is, but if I were the management at Ground Works (Ohio Basement Authority), I would definitely put this young man in for a raise and have him be the face of service for others in his field. Thank you, Ohio Basement Authority for all the work you have accomplished in my home and I cannot think of any other company I would use for my basement or the basement of my late wife's home (that I now own)! As I have, over the years, I will continue to recommend Ohio Basement Authority (Ground Works), to anyone who has a need for basement or foundation repairs, inspection and in general, those issues an owner would have concerns with. I might add, once you hire OBA, you will find their pricing better than competitive."See more
