FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our regular pricing and packages are listed openly on our main website (Link in our profile description) We will use Thumbtack to fill in dates that have not yet been booked and likely at discounted rates. If your wedding or event is on a Monday through Thursday, we can definitely tweak our prices as those days usually remain open. Or if your wedding is in the month of January or February we are definitely more flexible.
- What is your typical process for working with a new customer?
For Wedding Inquiries: 1) First step is a meeting! In person is preferred, but if that's not possible, a phone call will suffice. 2) At our meeting we'll discuss the event details, deposit, and contract. 3) Month before your wedding we'll reach back out to you asking for a timeline of the wedding's events and we'll discuss background music options for your wedding video. 4) On the day of your wedding we'll be like flies on the wall! We make sure we blend in and to never feel like we're intruding on your event. 5) Week after your wedding. Depending on which services you've hired us for, we will usually send you a sneak peek video to easily post on social media. 6) 4-8 weeks after your wedding we'll send you your completed wedding video 7) If there's any revisions, we can do those no problem. Then we're all good, we'll ask you guys to give us a review :)
- What types of customers have you worked with?
We have experience shootings weddings for all sorts of cultures. In 2017 we covered a total of 60+ weddings, shooting nearly every weekend. So if you're worried about having a more uncommon ceremony, chances are we've covered it before!