Based on our SDG&E bills, it was apparent that the original HVAC system in our house built in 1985 needed an upgrade for cost savings and because the unit made so much noise inside and outside of the house.
We decided to explore and cost out this project through our local Costco which referred us to Action Air (AC, Heating and Cooling). Action Air also received a positive reference from two of my coworkers who are very particular about any type of contractor doing work on their house.
From the original quote through project completion, Merrill from Action Air was very complete and customer service focused. Without any money committed, Merrill took the time with both my wife and I after 6:00 PM during the week to explain his inspection of the current system (outside fan unit, furnace, and ducting in the attic), along with reviewing our SDG&E bills with us which I never really understood till he explained all the line items in the bill. He was very gracious in dealing with the noise from my 2 and 3 year old daughters during the appointment. Merrill also gave some background about his history with Action Air and other stuff about Action Air's company history. Lastly, during the initial quote appointment, he thoroughly explained our payment options.
Based on the time and care he took to ensure my wife and I had all the information regarding the options and features for each of the hardware components of the HVAC system, we decided to go with Action Air because of Merrill. He also answered many other questions regarding project options, too.
Then, from scheduling of the project completion it was clear that we made the right choice in selecting Action Air. The scheduler worked with our schedule and Merrill let us know what would be the noisier days and what type of work would be done. The installers were on-time, kept our house clean and professional as you would hope for and expect from any one doing work in your house over a few days. Even the San Diego City Inspector commented on the clean work in the attic where the furnace now is. So, we were able to get the noise reduced from the system and get a large closet out of it. Also, we went with the air filtration unit upgrade which really does work if you cook alot in the house based on the design of the air intakes for the system.
Last, but not least, I delayed in writing this review because the proof in energy savings would show in 1 of top 3 billing cycles which just we just received. With the new HVAC system in place and no other changes to our house, we reduced our electrical consumption by almost (49% less used) in comparison to the same billing cycle last year. In addition and most importantly, we reduced our electrical cost by 59% saving $244 dollars for the Electric charges, even With the new energy/electric rates this year.
We were extremely happy with the effectiveness of our new HVAC system prior to the billing cycle, but now we can emphatically say, Action Air was the right choice for our HVAC upgrade/overhaul. A few weeks after install, Action Air made quick adjustments to the dampeners in the ducting as we got used to the new system, too. We just wished we had done this HVAC upgrade a few years sooner.