About this pro
Haven't been able to get off work to go to the shop yet, but all my my interaction have been very positive and the quoted price is very fare.Dec 8, 2015Verified
Repaired the menu button on our iPod touch 5. Fast, easy service and Josh was very friendly and super helpful. We thought it had a charging problem, but it didn't, he explained that it was just a problem with the cord. We very much appreciated that they didn't take advantage and charge us for a repair we didn't need. I have referred several people to them, via Facebook since last week when I picked it up.Dec 30, 2014Verified
Quick response regarding quote and quick repair time. The price seemed average and the service was outstanding. I really trusted this business. I will return again or recommend iToy to friends and family.Mar 4, 2014Verified
Repaired iPod classic stuck center button as promised.Nov 27, 2013Verified
Josh is a nice person and explained well what the repair would entail. Where he falls is in customer service. First, my device was not ready when he said it would be as iPhones apparently take priority. Next, he doesn't keep his posted business hours. The first time we tried to pick up our iPad he was ill and not at work. The second time he was going to be later than the posted hours. After I picked up our iPad it didn't work so when another Saturday trip was needed he wasn't going to be in at all. If speedy service is what you need this place might not work for you.Sep 23, 2013VerifiedJosh L.'s reply
Bert I felt horrible for your experience and the overwhelming majority of all our other reviews proves that your experience was not at all typical. Repair times are always an estimate. We work as fast as we can and often we are earlier but sometimes later than the estimate. The flu I couldn't control. The second time you came 30 minutes before we open, and I sent someone there to open the store 5 minutes early, but you had already left and didn't want to return. Your wife explained later, when I asked, that you had friends in the car and didn't want to wait. We try very hard to deliver perfect service, but in over 2 years of business you are the first bad review we have earned. We hope to learn and be better from this experience.
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- What should the customer know about your pricing (e.g., discounts, fees)?Depending on the generation and color: iPhone Screen Repairs $45 - $110 iPod Touch Screen Repairs $45 - $160 iPod Nano 6th Screen Repairs $70 iPad Screen Repairs $115 - $165 (iPads and some iPods have separate LCDs, that's more$) There is a huge list of other repairs, and prices depending on generation and device. Please call for a current quote.
- What education and/or training do you have that relates to your work?Every time I discover something that I do not know I begin doing research and self educating with hands on and any information I can find. This is a rapid paced industry so technical school is impossible. Literature would be outdated before it was finished being published. Every time Apple releases a new generation of touchscreen device, I am among the first to take one apart and learn it's assembly. There is also a whole new line of parts to find vendors for with each successive generation, so yes, continuing education is annual.
- How did you get started doing this type of work?My room mates niece dropped her iPhone 4 in the pool, and I started trying to fix it. After 4 days of working on it all day every day, it suddenly came on. The problem had been a shorted out power button flex ribbon. It took me a long time to discover that, but once I had, I had learned quite a bit in the process. I posted a Craigslist ad just for kicks, and was surprised that there were responses. Countless hours of research and learning on broken devices I was able to buy, and I can now confidently repair every generation of iPhone, iPad or iPod Touch, including the iPod Nano 6th Generation