Q. Describe the most common types of jobs you do for your clients.
A. Screen Repair - Replacing the glass digitizers.
Water Damage - Cleaning corrosion, and diagnosing.
Home Button Repair - Replacing the home flex ribbon.
Jailbreak & Unlock - For use on other carriers.
Q. Describe three recent jobs you've completed.
A. 1) A White iPad Air Glass Digitizer Repair
2) An iPhone 5S Screen Repair
3) A Macbook Pro Water Damage repair
Q. What advice do you have for a customer looking to hire a provider like you?
A. Ask lots of questions. Find out if there is a service warranty and how long it is. 24 hours or 3 days is terrible, 90 days is good. Find out if they have parts in stock, and if they use OEM quality parts. (Original Equipment Manufacturer) Find out if they offer same day service. Most importantly, read their reviews online. If they don't have many beware, and if their rating is below 4 stars.
Note: We offer 1 Year Warranty, OEM Parts, Same Day Service for iPhones, and a 5 star reputation with over 75 reviews. (Google, Yelp, Yellowpages and Thumbtack)
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Customers always ask if we use Apple parts. Apple doesn't have a parts store, so there is no such thing as Apple parts, unless you put a used/recycled part on your "iToy" from another Apple device. All new repair parts are aftermarket. They are also typically all made in China, and so are Apple products. "Designed in California" but manufactured in China. So the keywords are "OEM" or "Original Quality" parts. We carry these.
Q. What questions should a consumer ask to hire the right service professional?
A. Ask about the warranty, how long is it, and what does it cover.
Ask if they use OEM parts, if they say no, ask why not, and if you can get OEM parts installed.
Ask how long the repair will take: it should be well within 24 hours for phones, and within 2 days for iPads.
Q. What important information should buyers have thought through before seeking you out?
A. Buyers need to ask all questions in advance. They need to think through what's important to them and vocalize their needs and preferences from the beginning so there will be no disappointment of their expectations. We want to have a very satisfied customer every time.
Q. Why does your work stand out from others who do what you do?
A. We always use the best quality parts and are careful and neat with our work, striving for the best finished product we can deliver. And we ALWAYS take care of customer concerns after a job, and we would rather lose money on a repair than to turn out an unhappy customer.
Q. What do you like most about your job?
A. I like being able to provide a needed service, and being able to work a schedule that I have chosen. I am truly blessed.
Q. What questions do customers most commonly ask you? What's your answer?
A. How much do you charge? Or they'll ask, how much do you charge for screen repair? Or how much do you charge for water damage? The price depends on the device, and which generation it is. iPad screens cost more than iPhone screens, and the newer generations cost more as well. More material cost and more labor results in a higher quote.
Q. Do you have a favorite story from your work?
A. My favorite story is when a customer came in and had broken off his charger inside his iPhone. He wanted the charging port replaced so he wouldn't have so much trouble taking the charger out. Well, he didn't realize that he just had to squeeze the buttons on each side of the charger to pull it out. I showed him and saved his pocketbook, though not his dignity.
Q. What do you wish customers knew about you or your profession?
A. I wish customers knew that there is a wide variety of service expertise out there. Just because a person has a nice website doesn't mean they have good business ethics or will do a good job. Also, I wish customers knew about OEM parts, and that Apple doesn't have a parts store, therefore there are officially no such thing as Apple parts.
Q. How did you decide to get in your line of work?
A. My room mates niece dropped her iPhone 4 in the pool, and I started trying to fix it. After 4 days of working on it all day every day, it suddenly came on. The problem had been a shorted out power button flex ribbon. It took me a long time to discover that, but once I had, I had learned quite a bit in the process. I posted a Craigslist ad just for kicks, and was surprised that there were responses. Countless hours of research and learning on broken devices I was able to buy, and I can now confidently repair every generation of iPhone, iPad or iPod Touch, including the iPod Nano 6th Generation
Q. Tell us about a recent job you did that you are particularly proud of.
A. One client brought in an iPad that was not only cracked but the case was very badly tweaked. It didn't seem possible that anyone would be able to save the case, and due to the precision with which iPads are designed it seemed likely the entire aluminum housing would need to be replaced in order to install a new glass touch screen. But with a lot of patience, I was able to reshape that case with hand tools, and get the digitizer to fit. Both the customer and I were surprised at the end result.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. Every time I discover something that I do not know I begin doing research and self educating with hands on and any information I can find. This is a rapid paced industry so technical school is impossible. Literature would be outdated before it was finished being published. Every time Apple releases a new generation of touchscreen device, I am among the first to take one apart and learn it's assembly. There is also a whole new line of parts to find vendors for with each successive generation, so yes, continuing education is annual.
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. Latest developments are the announcement of iOS 8. There should be a full suite of new generation devices coming out in September. I'm guessing iPhone, iPad and iPad mini, but not an iPod Touch, unless it's to release a 128 GB iPod Touch. Apple now does some repairs in store, but having to have an appointment and hanging around their store like you are at the doctor's office is a huge inconvenience. Our clients will still be able to get same day service with no appointment on iPhones, which is something Apple can't offer.
Q. Describe your most recent project, what it involved, how much it cost, and how long it took.
A. My most recent project was 3 iPads from 3 students of ACEL High. ACEL High, located in Fresno (www.acelfresno.org), issues iPads to all their students. I am the referred repair specialist for the schools iPads. These 3 iPads were in a range of conditions, from poor to bad. The job took about 7 hours, and cost them $475 to repair corners and replace glass touch screens on all 3.
Q. If you have a complicated pricing system for your service, please give all the details here.
A. Depending on the generation and color:
iPhone Screen Repairs $45 - $110
iPod Touch Screen Repairs $45 - $160
iPod Nano 6th Screen Repairs $70
iPad Screen Repairs $115 - $165
(iPads and some iPods have separate LCDs, that's more$)
There is a huge list of other repairs, and prices depending on generation and device. Please call for a current quote.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. Don't learn on devices that belong to friends, or family. Learn on devices that belong to you. The You Tube videos leave out a lot of information.
Q. What is your greatest strength?
A. Customer Service - I have always enjoyed jobs where I get to interact with customers and resolve their issues. I take great satisfaction in happy customers, and especially when that customer may have been unhappy at some point.
Q. What are you currently working on improving?
A. I'm currently working on improving my graphics image and marketing strategies. It would also be nice to have a retail location in a more visible area.