iToy Repair

Fresno, CA

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About this pro

How does your service stand out?

We always use the best quality parts and are careful and neat with our work, striving for the best finished product we can deliver. And we ALWAYS take care of customer concerns after a job, and we would rather lose money on a repair than to turn out an unhappy customer.

What do you enjoy about the work you do?

I like being able to provide a needed service, and being able to work a schedule that I have chosen. I am truly blessed.

Location

Fresno, CA 93720

Background check

Complete

Years in business

5

Number of employees

3

Times hired on Thumbtack

27

Reviews

22 Reviews
  • Roy W. Dec 8, 2015
    Phone or Tablet Repair
    Verified Review
    Haven't been able to get off work to go to the shop yet, but all my my interaction have been very positive and the quoted price is very fare.
  • Devin W. May 16, 2015
    Dishonest. I understand mistakes are sometimes made but since when has the customer been responsible for paying for them. I took my iPad in for repairs and the price changed twice. Once as a result of not charging for an added service and again for under charging for that service. I agreed to the service because it beat out the competitor, but now it just looks like dishonest business practices to get people in the door. Get everyone there on the right page and don't make customers responsible for your miscalculations. The repair was done well, but now I it appears I could have saved money and the feeling of distrust by going with someone else. So save yourself the trouble and go elsewhere.
    Replied to Devin W. - May 17, 2015

    Devin, I'm so sorry! I have refunded the $20 difference to your card. I originally quoted you the higher price and you were happy with it. The tech was mistakenly trying to charge you less when I caught it and adjusted the invoice to the original agreement. However to satisfy our client, I have refunded the difference to give you the lower price. Thank you for speaking up and giving us a chance to make this right with you.

  • Gene H. May 4, 2015
    Josh Lopez, in my opinion, is an outstanding young man who provided for me his expertise and thoughts on the issue I had with my cell phone.
  • Roy W. Dec 8, 2015
    Phone or Tablet Repair
    Verified Review
    Haven't been able to get off work to go to the shop yet, but all my my interaction have been very positive and the quoted price is very fare.
  • Devin W. May 16, 2015
    Dishonest. I understand mistakes are sometimes made but since when has the customer been responsible for paying for them. I took my iPad in for repairs and the price changed twice. Once as a result of not charging for an added service and again for under charging for that service. I agreed to the service because it beat out the competitor, but now it just looks like dishonest business practices to get people in the door. Get everyone there on the right page and don't make customers responsible for your miscalculations. The repair was done well, but now I it appears I could have saved money and the feeling of distrust by going with someone else. So save yourself the trouble and go elsewhere.
    Replied to Devin W. - May 17, 2015

    Devin, I'm so sorry! I have refunded the $20 difference to your card. I originally quoted you the higher price and you were happy with it. The tech was mistakenly trying to charge you less when I caught it and adjusted the invoice to the original agreement. However to satisfy our client, I have refunded the difference to give you the lower price. Thank you for speaking up and giving us a chance to make this right with you.

  • Gene H. May 4, 2015
    Josh Lopez, in my opinion, is an outstanding young man who provided for me his expertise and thoughts on the issue I had with my cell phone.
  • Dominic D. May 1, 2015
    Provided great service and was honest about the pricing when I talked to Josh on the phone. There was no hidden fees. At first I felt hesistant about repairing my ipod nano 7th generations cracked screen, but after I went to him I felt relieved.
  • Kimie H. Mar 1, 2015
    Phone or Tablet Repair
    Verified Review
  • Rebecca S. Feb 28, 2015
    These guys are professionals at what they do. It took no time to fix the screen on my iPhone 5, AWESOME Guys Thanks
  • Mark D. Feb 26, 2015
    Phone or Tablet Repair
    Verified Review
  • Jessie S. Feb 17, 2015
    Phone or Tablet Repair
    Verified Review
  • Kim A. Dec 30, 2014
    Phone or Tablet Repair
    Verified Review
    Repaired the menu button on our iPod touch 5. Fast, easy service and Josh was very friendly and super helpful. We thought it had a charging problem, but it didn't, he explained that it was just a problem with the cord. We very much appreciated that they didn't take advantage and charge us for a repair we didn't need. I have referred several people to them, via Facebook since last week when I picked it up.
  • Janel I. Mar 4, 2014
    Apple Computer Repair
    Verified Review
    Quick response regarding quote and quick repair time. The price seemed average and the service was outstanding. I really trusted this business. I will return again or recommend iToy to friends and family.
  • Karin S. Feb 20, 2014
    i was told my "old" phone was broken and couldn't be fixed so i had to buy a new one. Started thinking maybe it's just a battery problem. Friend of mine recommended IToy Repair. Took my "old" phone there and I explained all to Josh and he took the time to open up my "old" phone and dig around inside it. He looked up the battery, etc. and said it would be a week or so and they should get it. Got an e-mail from Josh stating that my "old" phone was now okay, that the battery charger i had was not good and the new one loaded up the phone and we are now good to go. it's people like Josh and IToy Repair that make me smile again. It's nice to know that there are still people & business in this world that are willing to go the mile and help the customer. I wholly recommend IToy Repair to everyone. Thanks again Josh!! Kar
  • Justin F. Jan 31, 2014
    Great service! Said what they'd do, did what they said and did it at a reasonable price.
  • Celeste B. Jan 29, 2014
    Amazing!!!! Fixed an iPad that the apple store said was beyond repair! I'm convinced there isn't anything these guys can't fix. Great people and great customer service. I will be sending all my friends and family their way!
  • Stefani R. Jan 14, 2014
    Very friendly and really appropriated his hard work and honesty. Kept my repair at the quoted price even though there was more wrong with it! Will recommend this place to all family and friends. Look forward to the visit if I need to return:)
  • Manuel H. Nov 27, 2013
    Verified Review
    Repaired iPod classic stuck center button as promised.
  • Tina H. Oct 29, 2013
    Angel and Josh... both great!! Very professional and very knowledgeable. Frame on iPhone was bent and Josh straightened it! iToy Repair is my "go to"! Thank you both!!
  • Rene G. Oct 2, 2013
    Great customer service.
  • Bert E. Sep 23, 2013
    Verified Review
    Josh is a nice person and explained well what the repair would entail. Where he falls is in customer service. First, my device was not ready when he said it would be as iPhones apparently take priority. Next, he doesn't keep his posted business hours. The first time we tried to pick up our iPad he was ill and not at work. The second time he was going to be later than the posted hours. After I picked up our iPad it didn't work so when another Saturday trip was needed he wasn't going to be in at all. If speedy service is what you need this place might not work for you.
    Replied to Bert E. - Sep 23, 2013

    Bert I felt horrible for your experience and the overwhelming majority of all our other reviews proves that your experience was not at all typical. Repair times are always an estimate. We work as fast as we can and often we are earlier but sometimes later than the estimate. The flu I couldn't control. The second time you came 30 minutes before we open, and I sent someone there to open the store 5 minutes early, but you had already left and didn't want to return. Your wife explained later, when I asked, that you had friends in the car and didn't want to wait. We try very hard to deliver perfect service, but in over 2 years of business you are the first bad review we have earned. We hope to learn and be better from this experience.

  • Laura B. Jan 26, 2013
    Apple Computer Repair
    Verified Review
    Wonderful to deal with! I took my iPad in on Tuesday at 10:00am, and had it back by Wednesday at 1:00 pm. AND....the work was exactly what he said it would be and the estimate for repair did not change. It was exactly what he said it would be. Excellent on all aspects! I highly recommend!
  • Tracy B. Jan 21, 2013
    Verified Review
    Very conscientious of the customer. Very thorough in his review of the device. Good overall experience.
  • Adriana R. Jan 8, 2013
    Verified Review
    Josh replaced my itouch 4th gen screen. It works perfectly! I'm so happy with the job. The screen works as well as the orginal
    Replied to Adriana R. - Jan 8, 2013

    Thanks!!

  • Jon T. Sep 25, 2012
    Cell Phone Repair
    Verified Review
    Josh knows his stuff. Speedy reply and nice job with a more challenging than normal battery replacement. Very reasonable pricing and personal service. He obviously cares about his customers. I doubt you will find a better "i-place" in Fresno.
    Replied to Jon T. - Oct 31, 2012

    Thank you!

Q&A

What education and/or training do you have that relates to your work?
Every time I discover something that I do not know I begin doing research and self educating with hands on and any information I can find. This is a rapid paced industry so technical school is impossible. Literature would be outdated before it was finished being published. Every time Apple releases a new generation of touchscreen device, I am among the first to take one apart and learn it's assembly. There is also a whole new line of parts to find vendors for with each successive generation, so yes, continuing education is annual.
Do you have a standard pricing system for your service? If so, please share the details here.
Depending on the generation and color: iPhone Screen Repairs $45 - $110 iPod Touch Screen Repairs $45 - $160 iPod Nano 6th Screen Repairs $70 iPad Screen Repairs $115 - $165 (iPads and some iPods have separate LCDs, that's more$) There is a huge list of other repairs, and prices depending on generation and device. Please call for a current quote.
How did you get started doing this type of work?
My room mates niece dropped her iPhone 4 in the pool, and I started trying to fix it. After 4 days of working on it all day every day, it suddenly came on. The problem had been a shorted out power button flex ribbon. It took me a long time to discover that, but once I had, I had learned quite a bit in the process. I posted a Craigslist ad just for kicks, and was surprised that there were responses. Countless hours of research and learning on broken devices I was able to buy, and I can now confidently repair every generation of iPhone, iPad or iPod Touch, including the iPod Nano 6th Generation
What types of customers have you worked with?
Screen Repair - Replacing the glass digitizers. Water Damage - Cleaning corrosion, and diagnosing. Home Button Repair - Replacing the home flex ribbon. Jailbreak & Unlock - For use on other carriers.
Describe a recent project you are fond of. How long did it take?
One client brought in an iPad that was not only cracked but the case was very badly tweaked. It didn't seem possible that anyone would be able to save the case, and due to the precision with which iPads are designed it seemed likely the entire aluminum housing would need to be replaced in order to install a new glass touch screen. But with a lot of patience, I was able to reshape that case with hand tools, and get the digitizer to fit. Both the customer and I were surprised at the end result.
What advice would you give a customer looking to hire a provider in your area of work?
Ask lots of questions. Find out if there is a service warranty and how long it is. 24 hours or 3 days is terrible, 90 days is good. Find out if they have parts in stock, and if they use OEM quality parts. (Original Equipment Manufacturer) Find out if they offer same day service. Most importantly, read their reviews online. If they don't have many beware, and if their rating is below 4 stars. Note: We offer 1 Year Warranty, OEM Parts, Same Day Service for iPhones, and a 5 star reputation with over 75 reviews. (Google, Yelp, Yellowpages and Thumbtack)
What questions should customers think through before talking to professionals about their project?
I wish customers knew that there is a wide variety of service expertise out there. Just because a person has a nice website doesn't mean they have good business ethics or will do a good job. Also, I wish customers knew about OEM parts, and that Apple doesn't have a parts store, therefore there are officially no such thing as Apple parts.