What should the customer know about your pricing (e.g., discounts, fees)?
Depending on the generation and color:
iPhone Screen Repairs $45 - $110
iPod Touch Screen Repairs $45 - $160
iPod Nano 6th Screen Repairs $70
iPad Screen Repairs $115 - $165
(iPads and some iPods have separate LCDs, that's more$)
There is a huge list of other repairs, and prices depending on generation and device. Please call for a current quote.
What education and/or training do you have that relates to your work?
Every time I discover something that I do not know I begin doing research and self educating with hands on and any information I can find. This is a rapid paced industry so technical school is impossible. Literature would be outdated before it was finished being published. Every time Apple releases a new generation of touchscreen device, I am among the first to take one apart and learn it's assembly. There is also a whole new line of parts to find vendors for with each successive generation, so yes, continuing education is annual.
How did you get started doing this type of work?
My room mates niece dropped her iPhone 4 in the pool, and I started trying to fix it. After 4 days of working on it all day every day, it suddenly came on. The problem had been a shorted out power button flex ribbon. It took me a long time to discover that, but once I had, I had learned quite a bit in the process. I posted a Craigslist ad just for kicks, and was surprised that there were responses. Countless hours of research and learning on broken devices I was able to buy, and I can now confidently repair every generation of iPhone, iPad or iPod Touch, including the iPod Nano 6th Generation
What types of customers have you worked with?
Screen Repair - Replacing the glass digitizers.
Water Damage - Cleaning corrosion, and diagnosing.
Home Button Repair - Replacing the home flex ribbon.
Jailbreak & Unlock - For use on other carriers.
Describe a recent project you are fond of. How long did it take?
One client brought in an iPad that was not only cracked but the case was very badly tweaked. It didn't seem possible that anyone would be able to save the case, and due to the precision with which iPads are designed it seemed likely the entire aluminum housing would need to be replaced in order to install a new glass touch screen. But with a lot of patience, I was able to reshape that case with hand tools, and get the digitizer to fit. Both the customer and I were surprised at the end result.
What advice would you give a customer looking to hire a provider in your area of work?
Ask lots of questions. Find out if there is a service warranty and how long it is. 24 hours or 3 days is terrible, 90 days is good. Find out if they have parts in stock, and if they use OEM quality parts. (Original Equipment Manufacturer) Find out if they offer same day service. Most importantly, read their reviews online. If they don't have many beware, and if their rating is below 4 stars.
Note: We offer 1 Year Warranty, OEM Parts, Same Day Service for iPhones, and a 5 star reputation with over 75 reviews. (Google, Yelp, Yellowpages and Thumbtack)
What questions should customers think through before talking to professionals about their project?
I wish customers knew that there is a wide variety of service expertise out there. Just because a person has a nice website doesn't mean they have good business ethics or will do a good job. Also, I wish customers knew about OEM parts, and that Apple doesn't have a parts store, therefore there are officially no such thing as Apple parts.