FAQs
- What types of customers have you worked with?
The most common types of jobs performed by us for our residential clients are Virus/Spyware Removal, Data Transfers to new computers, Replacement of failed hardware, & diagnosing software or hardware issues
- What advice would you give a customer looking to hire a provider in your area of work?
When you're having trouble with your computer, you have four basic options: Fix it yourself (always my recommendation) Call technical support (assuming your warranty is still valid) Take it to a local computer repair service Assuming you've passed on fixing the problem yourself and you can't get help from the manufacturer or software developer, you're left with paying someone else to fix your issue. So how do you decide? Do you take your computer to one of the many local PC repair shops to get it worked on or do you hire an online service to remotely connect to your PC and/or walk you through the solution to the problem? It's not always an easy decision but there are several questions you can ask yourself that will help make the best choice more obvious. Do You Suspect a Serious Hardware or Software Problem? If you suspect a serious hardware or software problem, an online computer repair service won't do you much good. Any kind of problem that prevents you from successfully connecting to the Internet will likely prevent a remote support agent from connecting to your PC over that same Internet. Make sense? Some serious hardware/software problems include: Problems powering on the computer (screen is completely blank, no power to the computer at all, etc.) Issues that prevent Windows from loading (Blue Screen of Death, problems logging in to Windows, etc.) Any issue accessing the Internet If you're experiencing the sorts of problems like the ones I mentioned above, I highly recommend seeking service from a qualified local computer repair service. You could still contact an online repair service but you'll probably be sent to a local PC repair shop and likely incur a charge for that referral. There's no reason to waste your money getting a referral from a biased source like this. Some online PC repair services will attempt to walk you through a step-by-step resolution to a serious problem that they can't remotely fix themselves. While that's certainly a better use of your money than a simple referral, you should know that whatever troubleshooting information they provide over the phone is probably available online, completely free of charge. Most importantly you must trust the people working on your computer. I advise all client to go with your instincts if you feel your not getting the correct information from your computers shop get a second opinion.