American Castles

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Plumbing relocation

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Introduction

Here at American Castles we value our customer opinions and ideas, we do not impose or force our suggestions on anybody and as always honesty and safety are paramount to any decision or option we give out. Whether it benefits us or not, our customers will always get a straight answer no matter what the outcome may be. Also, we understand how difficult and stressful a project can be sometimes so we tend to keep our project within projected time and budget as much as possible. We have been successfully operating since 2004 as a state licensed General Building, Electrical, and Plumbing contractor, and the reason we are still here is; The idea that keeping our doors open starts by providing YOU the consumer with the best customer service and most competitive pricing around. The ability to turn someone vision into a reality is just a great feeling. When we help a customer reach his or her goal by completing the project on time and within budget, It is such a rewarding feeling to watch the look of relief and happiness on their faces and that makes it all worth while.

Overview

Hired 29 times

Background checked

21 years in business

Business hours

SunClosedMon8:00 am - 5:00 pm

Payment methods

This pro accepts payments via Cash, Check, PayPal, and Venmo.

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2018

2017

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Exceptional 5.0

27 reviews

5

96%

4

4%

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Read reviews that mention:

Jonathan T.

Nov 27, 2016

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Hired on Thumbtack

I cannot express how happy we are with our project!We have a mid-century home and love modern finishes we had many other bids on this job and every estimate we received the contractors wanted the easy job and we had a vision and Mike was the only one that saw it a well.Excellent work and complete professional and always on time.We had our guest bathroom remodeled including moving plumbing.We cannot wait to have Mike back to do our master bath!

American Castles's reply

Jonathan, I really enjoyed working with you on this remodel as I look forward to the next project. I know it will not be easy but I welcome the challenge. thanks again

Bathroom Remodel

Henry k.

Oct 19, 2016

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Hired on Thumbtack

American Castles Mike To the RESCUE!!! The water heater at my rental property burst on a Friday afternoon causing some major damage to the house. The renters were furious because their items got damaged and the house wasn't inhabitable after that. On the inside, the bathroom wall and under stairway closet were all soaking wet and drywall/carpet/padding had to be removed immediately to prevent mole build up. On the garage side where the water heater located, the entire wall was destroyed. so I called my home insurance who provided me with their preferred plumber who quoted an additional $540 out of pocket on top of what the insurance was going to cover just so he can bring up the water heater installation to code! He told me that it will take him 1+ week to order the water heater (duh...get one from Home Depot take only 1hr...which is what Mike did) and that he can install a temporary water heater and will charge $137/wk! He also referred me to a water damage restoration company which I was not too happy with either. Since it was an emergency and I went with that company. They came in and ripped out all the wet drywall without caring for any molding; especially for garage doors and closet doors! It seemed like what ever the water heater didn't damage, they did. They also broke my water heater intake shut off valve. damage the water heater over flow copper pipe. All I can say is I will not use them again! Back to the plumber, something was smelling fishy about his quote and so I called and questioned this plumber. His response was "Well, I will need to flush out the gas line and calibrate your water pressure...upgrade to the new California safety quote...put in earthquake straps...install new vent line since the new water heater nowaday don't use the old vent line!". I was not convinces so I started to Google for good local contractor and AMERICAN CASTLES (Mike Tay is the owner) came up from Thumtack along with few others from other websites. I contacted them and they came in and provided me quotes. Mike was the last one I contacted. He arrived within 30min. He checked out the damages and explained to me what needs to get done sequentially to get everything back in proper operation for my tenants. Mike is very knowledgeable and very patient in explaining things. I told him what the plumber had said, he laughed and told me the whole thing was a rip off and a scam! Another crock of bull**** and advised me against it. He told me to call my insurance company to inquire about using other plumber. Sure enough I was offered the "cash out" option which I didn't even know was available. I took that option and went with Mike for the repair. Mike knows how important it is for my tenants to get the hot water running again once the water damage restoration company completed the clean up/dry out the area (took 1 week). As soon as that company removed their equipment, Mike had his crew come in the next day (Saturday) to repair the garage dry wall and finished the installation of the new water heater and brought it up to code on safety on Sunday! He even added the water pan and installed drain pipe for me. I didn't even know such a thing exists (talk about quality...he treats it like repairing his own home!). The best part is his charge for the whole job including new water heater, earthquake straps, valve, drain pan, vent and new connection is far way less than what that plumber was going to charge me. I loved the fact he took the time to show me how things should be done up to code and what works for my situation instead of just giving a price and walking away. He did an awesome job! Unfortunately my landlord insurance's deductible was so high, I asked Mike to give me a quote for fixing the damage in the garage and inside the house. Mike's quote was very competitive and the best part is he is always willing to work with me knowing my situation (thx Mike). My bathroom paint is 16 years old so it was a challenge to match the paint for the new wall. After only quoting me for painting a small wall inside the bathroom, Mike decided on his own to paint the entire bathroom without charging for it. Now that what I call TAKING PRIDE IN YOUR WORK AND STICKING TO YOUR WORD!!! My summary is, Mike successfully completed the entire job and installation in four days. I would highly recommend Mike to anyone and will definitely be using and referring him to everyone I know.

American Castles's reply

Drywall Installation and Hanging

Rachel J.

Sep 25, 2016

Mike did an amazing job with my bathroom remodels. The bathrooms look fantastic. He is honest and his prices were very reasonable. I would definitely hire him again if I need additional work in my home. Superior service. Thank you!

American Castles's reply

Rachel I'm glad you are enjoying your newly remodeled bathrooms, and as always, I will give you my honest opinion and the rest is up to you. Thank you for your business

Shawna P.

May 5, 2018

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Hired on Thumbtack

Mike and his crew did an amazing job on our master bathroom! This was our first time working with a contractor and I’m so glad we went with Mike. He was very professional and cared about his workmanship and how satisfied we were with his work. Our bathroom is beyond beautiful and I still have “pinch me” moment every time I go in there.

American Castles's reply

Thank you Shawna, I’m glad we were able to help.

Bathroom Remodel

Clarice F.

Sep 22, 2016

These guys did an AMAZING job remodeling my Kitchen and 2 bathrooms!! Very professional and thorough from start to finish and always kept me informed and educated on what was going on. I will definitely give them a call for any additional work needed.

American Castles's reply

Thank you Clarice for being patient throughout this entire project

Credentials

Background Check

Mike Tay

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Pricing always depends on how extensive a job can be. I would be aware of anybody that would have a set of standard pricing not knowing what the job is. I do NOT give out ball park estimations for I do not want to miss lead anyone, I don't mind traveling and do not charge my customers for giving estimates.
What is your typical process for working with a new customer?
I will set up a meeting with my customers just to introduce myself and listen to what their plans are and what other ideas they have in mind in regards to their future project. I like to discuss and exchange ideas with my customers until we have a clear understanding of the project at hand, then I will advise and recommend the best method possible to proceed while giving out a fair estimate on of how long it would take to complete. I will go over both of our obligations and what is expected of each other during this period as I tend to keep my customers involved in every aspect of the job from initial design to picking up the finish material. Although keeping the project on time is one of my main obligations, I'm always open to any suggestions at any time during the job as long as it is beneficial and improves on the original design of the project.
What education and/or training do you have that relates to your work?
I've been a licensed General building contractor since 2004. Later on I became a licensed Plumber, and a licensed Electrician. I have been in the construction industry since 1998. I have attended Electrical and Plumbing certification courses at Coastline community college. I have also completed HVAC certificate program at Orange Coast college. I am a Certified Welder from the city of Los Angeles. I also have a Renewable Energy certificate from GoldenWest college.

American Castles

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