FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We price each event individually, depending on the size and design. No hidden fees — just clear, upfront pricing. Our quotes for backdrop decorations always include mockup, delivery, setup, and takedown, so you don’t have to worry about any extra charges. We also offer discounts for weekday events or returning clients!
- What is your typical process for working with a new customer?
We start by learning about your vision — we’ll discuss your ideas, preferences, and any inspiration photos you may have. Then, we’ll provide a custom quote based on your needs. Once everything looks good, we’ll move forward with the contract and reserve your event date. Within 3 business days, our designer will create a custom event decor mockup just for you. You’re welcome to request unlimited revisions — we want everything to feel just right! From there, we handle all the planning, prep, delivery, setup, and takedown — so you can relax and enjoy your special day.
- What education and/or training do you have that relates to your work?
Our team has received professional training in balloon decor and event styling through several reputable programs, including: 🎓 Balloon Basics & Advanced Balloon Decor from Qualatex Balloon Network (QBN) – one of the most recognized names in the balloon industry worldwide. 🎓 Balloon Boss Mastermind Program by Balloon Coach – an in-depth training program focused on business, balloon installations, and large-scale event decor. 🎓 Balloon & Event Styling Certification from The Creative Balloon Academy We also regularly attend balloon conventions and expos like FLOAT and Balloon Wonderland, where top artists and designers from around the world share their latest techniques and trends.