FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I believe in a straightforward approach: you pay for professionalism, high-grade tools, and results that last. My pricing structure is clear and designed to provide you with the best value: • Flat-Rate Estimates: For most standard tasks (TV mounting, furniture assembly, plumbing installs), I provide a clear flat-rate quote upfront. You will know the total cost before I even arrive at your door. • Minimum Service Fee: To ensure every project receives my full professional attention and covers logistics, I have a standard 2-hour minimum per visit. • "Bundle & Save" Discount: Do you have a "to-do" list? Bundling tasks is the best way to save. I offer a 10% discount on total labor when you combine three or more different tasks into a single visit. • Material Transparency: If parts or hardware are required, I provide the original store receipts. You pay exactly what the materials cost with zero hidden markups.
- What is your typical process for working with a new customer?
I aim to make every project stress-free and predictable. Here is how I typically work with new customers: • Detailed Consultation & Estimate: Everything starts with clear communication. I’ll ask you for photos, videos, or a detailed description of the task. This allows me to provide an accurate estimate and ensure I bring the right tools and materials for your specific needs. • Scheduling & Arrival: Once we agree on the scope and price, we’ll pick a time that works for you. I value your time, so I pride myself on punctuality. I will send you a confirmation message when I’m on my way. • Workspace Preparation: Before starting, I protect your floors and furniture. I treat your home with the same respect I treat my own, ensuring the work area is safe and secure. • Execution with Precision: I perform the work using professional-grade tools and hardware. If any unexpected issues arise during the process, I’ll discuss them with you immediately—no hidden surprises or unauthorized changes. • Final Walkthrough & Cleanup: Once the task is finished, we’ll do a final walkthrough together to ensure everything meets your expectations. I don’t consider the job done until the workspace is clean and you are 100% satisfied with the result.
- What education and/or training do you have that relates to your work?
My training is rooted in a commitment to mastering the technical standards of the home improvement industry. I focus on combining precision craftsmanship with modern technology. • Trade Mastery: I specialize in the core disciplines of a professional handyman: structural mounting, residential plumbing, drywall restoration, and precise assembly. My expertise comes from consistently solving complex mechanical and structural challenges. • Specialized Technical Skills: I am proficient in using advanced diagnostic tools and professional-grade equipment. This allows me to locate hidden utilities behind walls, ensure perfect leveling for heavy installations, and apply the correct fastening systems for long-lasting repairs. • Continuous Learning: I stay current with the latest building materials, industry "best practices," and safety codes. Whether it’s new eco-friendly plumbing fixtures or the latest wall-mounting technology, I ensure my methods meet modern industry standards. • Solution-Focused Engineering: Beyond manual labor, I analyze a problem’s root cause. I don’t just "patch" issues—I apply effective solutions that prevent future problems, ensuring your home remains safe and functional.