FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on the problem or the severity of the problem. For malware infested systems(viruses, spyware etc...), requires a lot of time to repair but the usual rate will be $20 per hour or $20 plus field service fee. All operating system upgrades or installations I will do at a flat rate of $50 plus field service fee. I can also do monthly maintenance(optimize your system) for $20 monthly plus travel if service call is needed. All customers have the option of bringing the computer to me to save the field service fee and of course the customer will be required to pick it up as well. Field service fee is dependent on your location.
- What education and/or training do you have that relates to your work?
I read a lot of hardware and software magazines as well as various articles of information on the internet.
- How did you get started doing this type of work?
About nine years ago I obtained a windows 98 computer that wasn't working correctly. I thought I could fix it by tightening some nuts and bolts but I soon found out that was the last thing I needed to do. I was welcomed into the world of operating systems and software. I went and got a few books from the library, took some free training classes and I was well on my way. Today I have accomplished my goals of be a certified technician.