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This is an honest review, which is why I will include photos so you can see for yourself proof of our conversations. I will be detailed and objective. Telling it like it is, I am not the type to sugar coat anything. (This will be a longer review.) When I first met Danielle I wanted to give her the benefit of the doubt despite her appearance. I had recently moved to HB and was looking for a personal trainer. She reached out to me on Thumbtack and based off her reviews and price ($30 a session) I thought I'd giver her a shot. Upon meeting Danielle, I was taken aback as her photos on Thumbtack are a misrepresentation of what she really looks like (she is overweight). This made me uncomfortable as I think most people would like a trainer who is relatively fit. I still stayed for the consultation. She is certified and seems knowledgeable. So I decided for her price point it wouldn't hurt to try it out for a month. We trained once, and then my next two sessions I cancelled . Once because I got out the hair salon too late and the other time because my boyfriend was visiting from out of town. (I did lose money for these sessions) yet I didn't mind because I knew that's how it works. When we were scheduled to meet next she had to cancel due to a fever. That's fine but what BOTHERS me is her ATTITUDE. She didn't even apologize for cancelling our session an hour before. When rescheduling she offered me to train on Saturday I told her I could make 6 a.m. but she said the gym doesn't open until 7 a.m. I told her I couldn't make it because I had to start work at the chiropractic office at 8:30 a.m. Then when we were trying to schedule for the following week she was being difficult and doing very little to be accommodating. I understand we all have busy schedules but her communication through text is apathetic. When I told her we are not a good match and I'd like a refund for the remainder of our session she became indignant. Instead of apologizing and trying to negotiate she became defensive and told me she would not give me a refund, bu that I could complete my sessions with her. I told her I would just take the loss and explained to her why I thought she was apathetic and unresponsive. She could have had loyal client that trained with her monthly but unfortunately she ruined that opportunity with her behavior. Listen, I am a skeptical person and usually trust my gut. I should've known $30 a session was a red flag. Really think if saving $10-$20 a session is worth having a trainer who is difficult to work with and is inconsiderate to her clients. I expected more, but maybe that was my mistake for her price point. It's no surprise why she charges much less than other trainers in the area. Words of advice; You can expect clients to be emotional but if you're in the service industry it's highly important to not get emotional and stay professional at all times. Word of mouth, referrals, and reviews are everything. It takes years to build a reputation and only seconds to destroy it. So important to always leave on a good note even if things didn't work out.Nov 25, 2019VerifiedDanielle Drew Strength's reply
Thank you for your words of advice Lena. You are absolutely correct that it does take years to build a reputation and unfortunately seems you are trying to do your best to destroy it. I’m not concerned about you doing much damage because the screenshots actually do show my responsiveness and your lack thereof. My history and 100s of client testimonies would also refute any negative comments you may have. Also, once you are in the business I sure do hope that you let your clients know that texting at 1030 at night or canceling last minute is unacceptable, but you will learn. This review will be taken down shortly by thumbtack as it is slander and false. Take care.
Danielle is my personal trainer at Rise Above Fitness in Huntington Beach, Ca. I have been working out with her for about a year and two months. In this time, she has helped me achieve goals we set together. Using her advice and personalized programs all of my major lifts (bench press, squats, Deadlift etc.) have increased substantially. All this while gaining strength and losing body fat as well. She makes herself easily available for questions and is very flexible with her schedule. I could not ask for a better trainer, she is the best. I highly recommend her to all fitness levels.Sep 13, 2016
Danielle is an amazing trainer, she will definitely put you to work to reach your goals. She will also work around your struggles if you have many problems like myself lol. She is just all around amazing and I recommend her to all of my friends.Aug 31, 2019Verified
Danielle is a great and knowledgeable trainer. She has an answer to all of my questions. I went to Danielle because I kept hurting my back while working out and she has helped me to correct my form and imbalances. She is awesome! I Highly recommend her as a trainer!Jun 12, 2018Verified
This is long overdue, but I love training with Danielle! I have tried training on my own but I never seen the results like I did with Danielle. She really listens to what your goal is and will be honest with you how much work it will take. Once I told her I wanted to get into powerlifting, right away she put together a program for that worked on my weaknesses and made me stronger. During our sessions, its always one on one, so you get the required attention not all trainers give. At the end of it all, you will gain a new friend, get the result you want, and will have a great experience. I highly recommend her as a trainer/coach.Aug 4, 2017
License Type: CMT – Certified Massage Therapist (CA)
- What should the customer know about your pricing (e.g., discounts, fees)?Pricing is dependent on how many times per week you see me. I do monthly fees, not per session.
- What is your typical process for working with a new customer?First sessions on me. I like to sit down with them and go over goals and make sure our styles mesh well.
- What education and/or training do you have that relates to your work?I'm a NASM certified trainer.