FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Benjamin Franklin Plumbing of Huntington Beach, we believe in upfront, honest pricing with no surprises. All our work is quoted and approved before we begin so you always know exactly what to expect. We charge by the job, not by the hour, which means you pay for the solution, not the time it takes. Our technicians will inspect the issue, explain your options, and provide clear pricing before any work is done. We also offer: 💧 10% Off for teachers, military, first responders, and seniors 💧 $25 Off for new customers 💧 Free home inspection There are no hidden fees just fair, professional service backed by The Punctual Plumber® guarantee: “If there’s any delay, it’s you we pay!”
- What is your typical process for working with a new customer?
At Benjamin Franklin Plumbing – Huntington Beach, we make the process simple, transparent, and stress-free from the very first call. 1️⃣ Initial Contact – When you reach out, our customer care team listens carefully to your plumbing issue and gathers the key details to schedule your appointment. 2️⃣ Appointment Scheduling – We’ll confirm a convenient time that fits your schedule and send a licensed, background-checked plumber. You’ll receive a courtesy call or text when we’re on the way because we respect your time. 3️⃣ On-Site Assessment – Your technician will inspect the issue, explain the problem clearly, and present your repair or replacement options along with upfront, no surprise pricing. 4️⃣ Work Authorization & Completion – Once you approve, we get to work immediately. Every repair is done right the first time and backed by our Benjamin Franklin Plumbing Guarantee: "U-WIN" 5️⃣ Follow-Up & Customer Care – After the job, we make sure everything is working perfectly and that you’re completely satisfied. We’re always just a call away for maintenance, future service, or plumbing questions.
- What education and/or training do you have that relates to your work?
Every team member completes comprehensive technical training, covering everything from basic plumbing systems to advanced diagnostics, code compliance, and customer service. Our plumbers also participate in ongoing education through the Benjamin Franklin Plumbing national training program, ensuring we stay current with the latest technology, safety practices, and efficiency solutions.