FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
DriveCrash™ offers low, flat rate pricing on the majority of all devices! The price that we quote after our initial diagnostic will never go higher, guaranteed! Even if your job proves more difficult for our engineers, we'll absorb the cost of extra labor, not you. Plus, in most scenarios, we implement a "No Data, No Charge" policy. In rare instances, hard drives and other storage media suffer too much damage to be recoverable. Even after we've worked days or weeks on your device, you'll pay nothing if we can't retrieve your data*. *excludes opened hard drives, flash memory & RAID systems
- What is your typical process for working with a new customer?
We know that suffering a data loss is frustrating and always seems to happen and the worst moment. Before you panic, stop using the device that is malfunctioning and unplug the power source. Attempting to reboot or operate the defective drive can cause serious physical damage that may be fatal to your data! New customers can either ship us their drives or drop them at our office, conveniently located where the 5 and the 405 meet in Irvine, CA. After our evaluation, we'll have a much better idea concerning the extent of damage/corruption to the drive and the necessary steps to take to recover your data. Remember, we've been doing this for 31 year and we have been successful 97% of the time!
- What education and/or training do you have that relates to your work?
Our engineers have been excelling in the field of Data Recovery since 1984. We handle all types of storage media, including RAID Systems, Hard Disk Drives, SAN & NAS, SCSI, IDE, ATA, SATA, SAS, USB Flash Drives, Solid State Drives, SD & xD Media, Apple & Android Devices, Compact Flash, Operating Systems, Databases, Optical media, All Tape media, Floppy diskettes, and more!