FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
MaidPro charges by man hours. Our estimation software takes into account size, room type, surface materials, and cleaning frequency to generate a fairly accurate estimate on how many hours a home will take. We understand that every home is unique, and during the first clean is when we can truly gage if our estimate is on point. If it takes us less time than we thought, your pice adjusts accordingly! Don't worry, if it takes longer than we thought, we will never stay and charge you without your permission. No surprise charges here!
- What is your typical process for working with a new customer?
We have an extremely detailed list of questions and estimation software that allows us to give a fairly accurate quote over the phone instead of having to disturb our potential client's in their homes. For our recurring client's we use the first few cleans to really get to know their home/needs and then we can become a reliable and seamless addition to their lives. We reach out often during these first few cleans to gather feedback, find our client's "hot spots" that need special attention, and adjust accordingly. A home is a personal space, it deserves personal attention.
- What education and/or training do you have that relates to your work?
All of our Pros must graduate from our very own "cleaning university". They are trained on how to use our professional tools, our cleaning methodology, and how to clean our client's homes without shortening the life span of it's surfaces.