What is your typical process for working with a new customer?
Typically we've found that the majority of our customers find us online, review our website, then call to speak with someone over the phone. 90% of our customers book while on the phone with us. The other 10% use our online web booking form found on our website. We've made it very simple to schedule an appointment online but also want to make sure that you can speak to a real, live person who is in the United States and not another country.
Once our customers schedule the appointment with us, they receive a confirmation email outlining the details of the service.
As the day of their appointment gets closer, we send out another email and an automated text message reminding our customers that Lincoln Maids will be there on the day we scheduled.
On the day of the cleaning, one of our cleaning staff members will call you to let you know that they are on their way to your home. They will arrive and greet you. We have them walk through the home with you and ask that you point out areas that you would like us to concentrate on or to completely avoid.
Once complete, they will complete a walk through with you to ensure that everything has been completed and you are 100% happy with our work. If not, they will fix the mistakes and continue the walk through.
After the cleaning is complete, the credit card on file is charged (we do not bill customers until the cleaning is 100% complete and we only take credit cards as a way to mitigate the risk of carrying cash on our cleaning teams). We then follow up with an email asking you how your service went.
And that's it!
What education and/or training do you have that relates to your work?
I started the company during my senior year of college at CSULB. I graduated with a degree in Finance and currently own this business as well as continuing with my day job in commercial banking.
Before any of this ever started, I spent my time serving our wonderful country as a sailor in the US Navy. If you've ever spent time in the military, had a loved one who was in the military, or even watched a show about the military, you'll quickly realise that cleaning is something we do everyday. And the cleaning is done with the utmost attention to detail. The years I spent cleaning relentlessly have helped tremendously in this line of work and I couldn't be any more satisfied with it.
Do you have a standard pricing system for your service? If so, please share the details here.
Yes, we have flat rate pricing on all of our cleanings. Everything is built to ensure that our cleaning staff are paid a fair and livable wage for Southern California. At no time will I ever put the profits of the company over the wellness and well being of our cleaning staff. That is my promise to them that I will forever keep.
The pricing schedule we use can be found on our website. We offer discounts to customers who book regular scheduled cleanings with us. They range from 20% off for weekly cleanings to 10% off for monthly cleanings.
How did you get started doing this type of work?
I got started cleaning homes as means to scratch an itch. I always wanted to be an entrepreneur and cleaning was something I was always good at. Finding time in my senior year of college led me to believe that I had the right amount of free time to start something fresh. And that is how Lincoln Maids was born.
What types of customers have you worked with?
We've worked with nearly every type of customer you could imagine. From private homes to apartment complexes, from commercial and industrial buildings to small businesses, we've come across nearly everything. The majority are great and wonderful people. Sometimes we get difficult customers, as every business will from time to time. but even the difficult customers have found themselves happy at the end of the day. It's our dedication to kindness, quality work, and patience that has enabled us to create happy and satisfied customers.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure that whatever person or company you go with, they are licensed, insured, bonded. I can't stress this enough. And if you can find a company that does background checks, this helps save you the worry and headache of wondering who exactly is in your home.
What questions should customers think through before talking to professionals about their project?
It's my personal belief that you get what you pay for. If you're looking for the lowest price cleaning possible, I want to remind customers that you're going to get the lowest quality of work. Good, high quality work has it's price and we aim to ensure that every one of our cleaners is paid a fair and livable wage. We may not have the lowest prices in town, but that is on purpose. I firmly believe that the best cleaning staff will be the ones who are the best paid and those who are the best, give the customer the best possible experience.