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Hired 12 times
19 years in business
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Network Support Services
Evan is fantastic! He responds incredibly quick, was perfectly on time, spent as much time as was needed to find/fix the problem, FIXED THE PROBLEM and then went ahead and accepted helping us with a few more things-which he was also quick and dedicated to finishing- and all for a very, very reasonable amount! All in all, we were completely happy with his service and we're even happier to refer him to our clients and to call him for any IT/computer issue in the future.May 3, 2018Verified
Network Support Services
Great job.Apr 28, 2018Verified
He can put the price he really charges. He came and did the work and then charged me double of what was on his bid..... Really upset about that. He should have put what he charges then I would have decided a different way...Jun 15, 2018VerifiedCertifiedmactech.com's reply
We charge $75 per hour. This is made very clear on our page. I’m working with thumbtack to fix the instant match process to avoid this confusion in the future. This job took just over 90 minutes and all tasks were completed perfectly. 90 minute jobs are billed two hours which the client payed without complaint at the end of the job in this case. 2 hour minimum unless I’ve specified otherwise.
Evan was very helpful and easy to work with. He showed up on time, and rather quickly from when I posted which was great! Evan explained everything I needed to know and in a way that would translate perfectly for me to use. I was very pleased overall and would recommend and call again should I need further help.Feb 20, 2018Verified
Evan was amazing and did everything he could to find a solution to my difficult problem. He even did some of the work pro bono and took my computer home to work on it to save time when things looked bleak and even though my computer was ultimately not salvageable he saved as much from it to reinstall on a new one which he also advised me how to purchase Along the way Evan gave may many tips that will help me with the use of my computerApr 13, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?IT support can be broken down into two categories. Break/Fix support and ongoing routine/infrastructure work. Training is a third and separate category. Break/Fix support is billed by the hour. Almost all break/fix jobs take two or more hours so minimums are usually never an issue, but because of the logistics of providing on-site support in Los Angeles 2 hour minimums are enforced for on-site work. *** I will also bill one hour for Instant Match jobs once I’ve verified the details of the work required. Infrastructure and routine IT work is also billed hourly but more firm estimates are possible in this area of IT in terms of billable hours. These can be evaluated on a case by case basis of course. Training is an area where much more firm hourly estimates can be given as we outline precisely which areas will be covered.
- What is your typical process for working with a new customer?There are cases where IT work can be provided without meeting face to face via remote support and these cases are increasing in frequency however in most cases new customer meetings are face to face at the site of the work to be performed. Generally you'll see me with my kit containing networking, iPad, computer, and my laptop bag prepared to do anything from installing a brand new Ethernet network to the tiny USB drive I have containing the latest version of OS X. I arrive ready for any level of IT project.
- What education and/or training do you have that relates to your work?I have a Bachelors from NYU, 1994 and I am certified to support OS X on both Desktop and OS X Server. I received. training on UNIX and on servers overall while living in SF and working everywhere from Wells Fargo to Google as well as many small businesses and familes. I've been running my own independent IT business since 2001 when I began providing support professionally.