It’s free, with no obligation to book
Hired 12 times
Serves Los Angeles, CA
20 years in business
Apple Pay, Cash, Check, Credit card, PayPal, Venmo
Customers rated this pro highly for professionalism, responsiveness, and work quality.
Network Support Services
- What should the customer know about your pricing (e.g., discounts, fees)?
IT support can be broken down into two categories. Break/Fix support and ongoing routine/infrastructure work. Training is a third and separate category. Break/Fix support is billed by the hour. Almost all break/fix jobs take two or more hours so minimums are usually never an issue, but because of the logistics of providing on-site support in Los Angeles 2 hour minimums are enforced for on-site work. *** I will also bill one hour for Instant Match jobs once I’ve verified the details of the work required. Infrastructure and routine IT work is also billed hourly but more firm estimates are possible in this area of IT in terms of billable hours. These can be evaluated on a case by case basis of course. Training is an area where much more firm hourly estimates can be given as we outline precisely which areas will be covered.
- What is your typical process for working with a new customer?
There are cases where IT work can be provided without meeting face to face via remote support and these cases are increasing in frequency however in most cases new customer meetings are face to face at the site of the work to be performed. Generally you'll see me with my kit containing networking, iPad, computer, and my laptop bag prepared to do anything from installing a brand new Ethernet network to the tiny USB drive I have containing the latest version of OS X. I arrive ready for any level of IT project.
- What education and/or training do you have that relates to your work?
I have a Bachelors from NYU, 1994 and I am certified to support OS X on both Desktop and OS X Server. I received. training on UNIX and on servers overall while living in SF and working everywhere from Wells Fargo to Google as well as many small businesses and familes. I've been running my own independent IT business since 2001 when I began providing support professionally.