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Certifiedmactech.com
Certifiedmactech.com

Certifiedmactech.com

Offers remote services
Offers remote services
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Overview

Hired 12 times

Serves Los Angeles, CA

Background checked

3 employees

20 years in business

Payment methods

Apple Pay, Cash, Check, Credit card, PayPal, Venmo

Photos and Videos

6 photos

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Good 4.4

10 reviews

5
80%
4
0%
3
10%
2
0%
1
10%

Carla R.

Network Support Services

Evan is fantastic! He responds incredibly quick, was perfectly on time, spent as much time as was needed to find/fix the problem, FIXED THE PROBLEM and then went ahead and accepted helping us with a few more things-which he was also quick and dedicated to finishing- and all for a very, very reasonable amount! All in all, we were completely happy with his service and we're even happier to refer him to our clients and to call him for any IT/computer issue in the future.
May 3, 2018
·
Verified
Caroline C.

Computer Repair

Evan was amazing and did everything he could to find a solution to my difficult problem. He even did some of the work pro bono and took my computer home to work on it to save time when things looked bleak and even though my computer was ultimately not salvageable he saved as much from it to reinstall on a new one which he also advised me how to purchase Along the way Evan gave may many tips that will help me with the use of my computer
Apr 13, 2018
·
Verified
Jake B.

Wiring Installation

Jeff defiantly knows this sector. Hardware and software, hard to find someone who can do that. We are in progress to resolving a much deeper IT issue, his care and attention to the matter is noted and will definitely be hiring him again.
Feb 28, 2018
·
Verified
Lisa T.

Computer Lessons

Evan was very helpful and easy to work with. He showed up on time, and rather quickly from when I posted which was great! Evan explained everything I needed to know and in a way that would translate perfectly for me to use. I was very pleased overall and would recommend and call again should I need further help.
Feb 20, 2018
·
Verified
Gai K.

Computer Lessons

Evan was super nice, punctual, and eager to help. For me, he was a bit too impatient, reaching over me to use the track pad, clicking on close without my permission when calendar reminders would pop up. I'm smart and fairly adept. I learn best when someone sits patiently and lets me do it myself. That was very hard for him. And, my purpose in hiring him was to learn more about Excel. But we gave up on it and returned to a Word table. I'm fine with it, but it wasn't what I had asked for. I could just see that staying with Excel was going to take way too long, and I wouldn't accomplish anything. He got stuck on trying to figure out how to have the header just on the first page and not on the others. Not sure even now why that happened.
Certifiedmactech.com's reply
This was a difficult visit. The client's version of Microsoft Excel 2008 was not functional. This made the visit frustrating as soon as it began. Also the work area was so small I could barely fit next to the user so there was awkwardness when I needed to demonstrate tasks with the mousepad. I did accidentally click on a calendar alert and apologized right away as we reset the alert. The client's mousepad was one of the older Apple models and was not working properly which also made working quickly and efficiently impossible. Upon seeing that the Excel install was too broken to work with I had to have the client purchase the new version which did take time and money unfortunately. The new version did fix the file saving issues however there was a header problem with one of the spreadsheets which we weren't able to fix. I offered to research the issue and remote into the client's machine for free at a later date with a fix.. I then moved the project to Microsoft Word from Excel at the client's request. I'm sorry that that wasn't what was desired however that's what I was instructed to do and the client indicated this was a big improvement. I wish we could have focused on training more but we had to spend time on repairing IT issues first. I'm learning from this visit so I can do a better job preparing and setting expectations for these kinds of training visits in the future.
Jun 7, 2018
·
Verified
Credentials
Background Check

Evan Miller

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    IT support can be broken down into two categories. Break/Fix support and ongoing routine/infrastructure work. Training is a third and separate category. Break/Fix support is billed by the hour. Almost all break/fix jobs take two or more hours so minimums are usually never an issue, but because of the logistics of providing on-site support in Los Angeles 2 hour minimums are enforced for on-site work. *** I will also bill one hour for Instant Match jobs once I’ve verified the details of the work required. Infrastructure and routine IT work is also billed hourly but more firm estimates are possible in this area of IT in terms of billable hours. These can be evaluated on a case by case basis of course. Training is an area where much more firm hourly estimates can be given as we outline precisely which areas will be covered.

  • What is your typical process for working with a new customer?

    There are cases where IT work can be provided without meeting face to face via remote support and these cases are increasing in frequency however in most cases new customer meetings are face to face at the site of the work to be performed. Generally you'll see me with my kit containing networking, iPad, computer, and my laptop bag prepared to do anything from installing a brand new Ethernet network to the tiny USB drive I have containing the latest version of OS X. I arrive ready for any level of IT project.

  • What education and/or training do you have that relates to your work?

    I have a Bachelors from NYU, 1994 and I am certified to support OS X on both Desktop and OS X Server. I received. training on UNIX and on servers overall while living in SF and working everywhere from Wells Fargo to Google as well as many small businesses and familes. I've been running my own independent IT business since 2001 when I began providing support professionally.

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