FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When it comes to our pricing, here are some key points customers should know: 1. Transparent Pricing: We provide clear and upfront pricing, with no hidden fees. You will know the total cost before we begin any work. 2. Free Estimates: We offer free estimates to assess your cleaning needs and provide an accurate quote based on the size and type of the space. 3. Discounts Available: We have special discounts for first-time customers and ongoing services. For example, you can receive a discount for scheduling regular cleanings or referring a friend. 4. Custom Packages: We can tailor our services to fit your specific needs and budget. Whether you need a one-time deep clean or a regular maintenance plan, we can create a package that works for you.
- What is your typical process for working with a new customer?
My typical process for working with a new customer starts with an initial consultation, either over the phone or in person, to understand their specific cleaning needs. I then provide a detailed quote based on the scope of the work. Once the customer agrees, we schedule a convenient time for the cleaning service. On the day of the cleaning, my team arrives on time, equipped with all the necessary tools and eco-friendly cleaning products. After the service is completed, we do a final inspection with the customer to ensure satisfaction and address any concerns. We also offer follow-up to make sure everything is in order and to gather feedback.
- What education and/or training do you have that relates to your work?
I have completed specialized training in cleaning and business management, and I regularly update my knowledge through courses and seminars related to effective cleaning methods, safety, and eco-friendly products. My team is also trained in quality and safety standards to provide services at the highest level.