FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size of the home, the number of bedrooms and bathrooms, the type of cleaning, and the overall condition of the space. We review the details before confirming the appointment and explain what is included. Additional services or changes to the scope are discussed in advance, so the final price does not come as a plot twist. Discounts may be available for recurring cleaning or selected promotions.
- What is your typical process for working with a new customer?
For Westside Los Angeles clients, we work with apartments, condos, townhomes, private homes, move-in and move-out projects, deep cleaning, and recurring service. We begin by asking about the property type, number of rooms and bathrooms, current condition, timing, access instructions, pets, and any areas that need special attention. Before the appointment, we confirm the scope and priorities. Our team arrives with professional supplies and focuses on kitchens, bathrooms, floors, surfaces, mirrors, and high-touch areas. The goal is a clear plan—not a long chain of last-minute messages.
- What education and/or training do you have that relates to your work?
Our team receives training in proper cleaning techniques, safe product use, surface care, and attention to detail. We understand that hardwood, stone, quartz, glass, stainless steel, and painted surfaces may require different products and methods. More product is not automatically better—sometimes it is just more product. Team members are background-checked, and we also focus on respectful communication, consistency, and careful work in occupied homes.