FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
There is a discount system for regular customers
- What is your typical process for working with a new customer?
Our Process for Working with New Customers: Initial Contact: We respond promptly to your inquiry, discussing your specific cleaning needs and preferences. Personalized Estimate: We provide a clear and detailed estimate based on the size of your space and the services required. Scheduling: Together, we select a convenient date and time for the cleaning. Service Confirmation: Youâll receive a confirmation message before the scheduled cleaning, along with any necessary reminders. Cleaning Service: Our professional cleaner(s) arrive on time, fully equipped, and ready to deliver high-quality service. Follow-Up: After the cleaning, we ensure your satisfaction and welcome feedback to continually improve our services.
- What education and/or training do you have that relates to your work?
Education and Training: Experience: With over 2 years of hands-on experience in professional cleaning, Iâve completed more than 800 orders, earning a 99.9% positive feedback rate. Specialized Training: Trained in efficient cleaning techniques to ensure thorough and timely services. Proficient in handling various surfaces and materials with appropriate methods. Safety and Hygiene Standards: I stay up-to-date on best practices for maintaining cleanliness and hygiene, including COVID-19 sanitation protocols. Customer-Centered Approach: Iâve developed strong communication and organizational skills to understand and meet client expectations effectively.