FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When it comes to our cleaning services, customers should be aware of the following pricing details: 1. **Transparent Rates**: Our prices are based on the size of the space and the type of cleaning required. We offer clear pricing upfront, so you know exactly what to expect. 2. **No Hidden Fees**: We do not charge extra fees unless there's a special request (e.g., deep cleaning or additional services like carpet cleaning). 3. **Discounts**: We offer discounts for regular customers or bundled services (e.g., booking multiple cleanings in advance or combining different services). 4. **Additional Charges**: If there are specific challenges, like heavy-duty cleaning or the need for specialized equipment, we may adjust the price accordingly. However, we'll always discuss this with you beforehand. 5. **Payment Methods**: We accept a variety of payment options for your convenience, and all payments are due after the service is completed.
- What is your typical process for working with a new customer?
When working with a new customer, our typical process is as follows: 1. **Initial Consultation**: We start by understanding your cleaning needs. This can be done via phone, email, or in-person. We ask about the size of your space, the type of cleaning required, and any special requests or concerns. 2. **Customized Quote**: Based on the information gathered, we provide a clear, upfront quote tailored to your specific needs. This includes details on pricing, services, and any potential extra charges for special requests. 3. **Scheduling**: Once the quote is accepted, we schedule a convenient time for the cleaning. We work around your availability and strive to be flexible. 4. **Cleaning Service**: On the scheduled day, our team arrives on time and performs the agreed-upon services with high attention to detail and professionalism. 5. **Follow-Up**: After the cleaning is completed, we check in to ensure you are satisfied with the results. If there are any issues or areas for improvement, we address them promptly. 6. **Ongoing Service**: If you’re happy with our work, we can set up a regular cleaning schedule or continue offering services as needed. We aim to build long-term relationships with our customers.
- What education and/or training do you have that relates to your work?
Our team is highly trained to ensure the highest quality of service. Here’s a breakdown of the education and training that relates to our cleaning work: 1. **Specialized Cleaning Training**: All of our staff undergo professional training in various cleaning techniques, including deep cleaning, carpet care, and sanitization. We make sure our team is up-to-date on best practices for safe and effective cleaning. 2. **Health & Safety Certification**: We prioritize the health and safety of both our team and our customers. Our cleaners are trained in the proper handling of cleaning chemicals, safety protocols, and using equipment to prevent accidents or injuries. 3. **Eco-Friendly Practices**: Many of our team members have received training in eco-friendly cleaning methods, ensuring we use environmentally responsible products and techniques whenever possible. 4. **Customer Service Skills**: Our staff is trained to provide excellent customer service, focusing on communication, reliability, and attention to detail to ensure your satisfaction. We are committed to continuously improving our skills and knowledge to provide the best possible service to our clients.