FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
All charges for our service go through the Thumbtack app. We charge a $80 deposit at the time of booking to confirm your appointment. The remaining balance is also charged through Thumbtack — we simply process it during the cleaning. There are no extra fees for clients when paying through Thumbtack. Everything is secure, transparent, and tracked inside the app.
- What is your typical process for working with a new customer?
1. You book through Thumbtack and pay a $80 deposit. 2. We confirm your appointment. 3. Our team arrives and performs the cleaning. 4. Before or during the service, we agree on the remaining balance payment method. 5. Once you're happy with the work, the remaining balance is paid. 6. You receive a receipt for the deposit through Thumbtack.
- What education and/or training do you have that relates to your work?
Our team is trained in professional residential cleaning, safe use of products, and efficient workflows. We also focus on clear communication and punctuality.