FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive, with no hidden fees. We provide upfront quotes based on the size and condition of the items being cleaned. First-time clients receive a special discount, and we also offer savings when bundling services (e.g., cleaning multiple rooms or combining upholstery and carpet cleaning). We accept all major payment methods, including cash, card, and digital payments.
- What is your typical process for working with a new customer?
We start by understanding your specific cleaning needs through a quick message or call. Once we provide an upfront quote, we schedule a convenient time for the service. On the day of the job, our specialist arrives promptly and walks through the space with you before starting. Unlike basic cleaning services, we deliver a premium, deep-cleaning experience every time. Our process includes thorough vacuuming, professional-grade shampooing, and high-temperature steam cleaning. We also offer optional services like odor neutralization and fabric protection (Guard). We don’t cut corners—our goal is to leave your home cleaner, fresher, and healthier than before.
- What education and/or training do you have that relates to your work?
Our team is professionally trained in upholstery, carpet, and rug cleaning techniques, including stain treatment, steam extraction, and material-specific care. We stay up to date with the latest equipment and eco-friendly products to ensure safe and effective results. Every specialist goes through hands-on training before taking on jobs independently.