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My garage door rollers slipped out of the track and the cabling in the pulley tangled up into a huge mess. The worst part is that I was just moving into my home and had a lot of my valuables exposed AND it was a holiday weekend. I panicked and started searching for service locations that would come immediately to my house to make repairs. Charles from Tenacious Doors reached out to me and said he could comve right over. Charles was very pleasant and courteous and shared with me the issues he identified along the way. He took care of the main issue and then inspected everything else including spring adjustment and tensioning and mounting equipment. He replaced 2 rollers and a few lag bolts that were not long enough. He finished off by lubricating everything and testing his work thoroughly. After an hour of being on site he handed me an invoice that I felt was way too low, especially for coming out at a moments notice on a 3 day holiday weekend. The entire experience was fantastic and I would definitely call him again for any work that I need to have done. I would also HIGHLY recommend him. True customer service is hard to find these days. Charles gets it and it was a pleasure to have had him repair my garage door.
Sep 5, 2018
Mr G. Home services & Design
On time. Honest (I just leave the door unlocked for him). He's thorough and also really flexible. He was sick one day and made it a point to follow through with his work and worked through the weekend at his normal weekday rate. He also listens to what you want and works with your budget. An all around great guy and also very professional. His work is exceptional. I highly recommend him.
Apr 30, 2015
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